[mothered]

They're saying that they need a statement from the courier saying that it was lost, or else they cant do much on their end.

I've never heard of anything so ridiculous.

Are they not able to spend 18 seconds to shoot off an email requesting a statement?
Tell them that.

[Jaccmcmcnn]

They're saying that they need a statement from the courier saying that it was lost, or else they cant do much on their end.

I've never heard of anything so ridiculous.

Are they not able to spend 18 seconds to shoot off an email requesting a statement?
Tell them that.

For some stupid reason they said that they are unable to submit their own claim as they are the sender, even though the link that they had sent to me literally had the option of whether or not you were the sender or the recipient.

I'm also being told that they are unable to do it as it is not in their procedure, so they're not authorised to do it.

[mothered]

For some stupid reason they said that they are unable to submit their own claim as they are the sender, even though the link that they had sent to me literally had the option of whether or not you were the sender or the recipient.

I won't bother commenting on such total nonsense.

We both know It's a load of BS.

I'm also being told that they are unable to do it as it is not in their procedure, so they're not authorised to do it.

Tell them to email you where It specifically states that their procedure does not allow authorization.