[theallnightrave]

Did you tell them you didn't receive the package? or that it was empty when you got it because amazon weighs the item before shipment i'm pretty sure, and if im correct also the shipping provider ships it

maybe try a different rep with different method unless a case is already open ;o
https://sinister.li/Thread-Tutorial-Wron...n%2Brefund

I didn't receive it.

I tell them I didn't receive the package, despite it being marked delivered. If they say they're going to open an investigation, tell them you're going to go ask a neighbor and to hold on that, but you'll call back shortly to let them know. Rinse and repeat until you succeed w/ a diff rep.