[mothered]

I replied yesterday with that information you provided but until now no reply from them.

Their silence speaks a thousand words of failing to rightfully serve your needs as a buyer.

I would like to ask you if in case everything fails I can do a chargeback with my bank.

Absolutely.

If they don't reply and remain that way, you can hit a chargeback on the grounds that they're not fulfilling their responsibility to sort out your claim.

[pxl_rip]

I replied yesterday with that information you provided but until now no reply from them.

Their silence speaks a thousand words of failing to rightfully serve your needs as a buyer.

I would like to ask you if in case everything fails I can do a chargeback with my bank.

Absolutely.

If they don't reply and remain that way, you can hit a chargeback on the grounds that they're not fulfilling their responsibility to sort out your claim.

they replied with:
"Regarding your inquiry, the internal investigation and further details are disclosed due to our regulation.

Unfortunately, we are unable to assist you about this case further. We may not be able to respond since we have explained for this matter.
If you keep sending us same inquiries, we may refrain from replying."

[mothered]

they replied with:
"Regarding your inquiry, the internal investigation and further details are disclosed due to our regulation.

Unfortunately, we are unable to assist you about this case further. We may not be able to respond since we have explained for this matter.
If you keep sending us same inquiries, we may refrain from replying."

Have you requested an escalation at any point?

[pxl_rip]

they replied with:
"Regarding your inquiry, the internal investigation and further details are disclosed due to our regulation.

Unfortunately, we are unable to assist you about this case further. We may not be able to respond since we have explained for this matter.
If you keep sending us same inquiries, we may refrain from replying."

Have you requested an escalation at any point?

No never. Would that be an option?
I remember that lasts email are from a 'team leader'
Can I request an escalation to this persons?

[mothered]

they replied with:
"Regarding your inquiry, the internal investigation and further details are disclosed due to our regulation.

Unfortunately, we are unable to assist you about this case further. We may not be able to respond since we have explained for this matter.
If you keep sending us same inquiries, we may refrain from replying."

Have you requested an escalation at any point?

No never. Would that be an option?

Absolutely.

As a buyer, you're well within your rights to request your claim be escalated to a senior level.

[pxl_rip]

Have you requested an escalation at any point?

No never. Would that be an option?

Absolutely.

As a buyer, you're well within your rights to request your claim be escalated to a senior level.

I don't want to sound dumb... but how should I ask for an escalation? Which words I have to use?

[mothered]

how should I ask for an escalation? Which words I have to use?

Exactly that - you'd like your claim to be escalated.

It can be done via email, phone call or live chat.

[pxl_rip]

how should I ask for an escalation? Which words I have to use?

Exactly that - you'd like your claim to be escalated.

It can be done via email, phone call or live chat.

I contacted via chat and I am told that the two team leaders that replied to me are already at the highest level and interrupted the chat.

edit: after three chat one operator requested a new escalation

[mothered]

edit: after three chat one operator requested a new escalation

Good, you are entitled to "re-escalate" a claim.

Please reply the moment they respond.

[whatever8]

edit: after three chat one operator requested a new escalation

Good, you are entitled to "re-escalate" a claim.

Please reply the moment they respond.

I`ve read all this story from the beginning and that`s so interesting . it`s like a kinda series and clicking on next page was exciting each time.