[mothered]

They replied that want to know

My goodness, It's come to a ridiculous set of requests.

-the size of the watch case

Pure stupidity.

They don't have the dimensions of their very own product?

if could be pulled out from the damage of the shipping box

Tell them that given you've obviously ripped open the box and pulled out the Item, how are you supposed to determine that?

-and they ask for photos of the tape of the shipping box

They haven't mentioned specifics, so take a 5cm photo.

-to tell the kind of damage to the black tape of the shipping box

Tell them you don't have a physics degree to Identify the exact nature of the damage to the tape.

[pxl_rip]

They replied that want to know

My goodness, It's come to a ridiculous set of requests.

-the size of the watch case

Pure stupidity.

They don't have the dimensions of their very own product?

if could be pulled out from the damage of the shipping box

Tell them that given you've obviously ripped open the box and pulled out the Item, how are you supposed to determine that?

The questions were linked because they did not ask directly to me if the case can be pulled out but they said they want to determine if the case can be pulled out.

[mothered]

The questions were linked because they did not ask directly to me if the case can be pulled out but they said they want to determine if the case can be pulled out.

I understand that, and I've given you the answer.

[pxl_rip]

The questions were linked because they did not ask directly to me if the case can be pulled out but they said they want to determine if the case can be pulled out.

I understand that, and I've given you the answer.

Yes, You are too kind and based on your instruction I've sent the reply.
I just wanted to point out, I hope that giving you the detail You can help me with next moves because as I said I'm losing hope with this SE

[mothered]

Yes, You are too kind and based on your instruction I've sent the reply.
I just wanted to point out, I hope that giving you the detail You can help me with next moves because as I said I'm losing hope with this SE

They want you to lose hope and give In, but don't fall for their obvious tactics of manipulation.

[pxl_rip]

Yes, You are too kind and based on your instruction I've sent the reply.
I just wanted to point out, I hope that giving you the detail You can help me with next moves because as I said I'm losing hope with this SE

They want you to lose hope and give In, but don't fall for their obvious tactics of manipulation.

But we are so lucky to have You as our guide, I really thank You so much and obviously I'll keep this thread updated

[Checkpoint]

So you basically said that the watch box is empty, and not the whole shipping box. that inside the shipping box only the watch package was there, not the watch itself.
I'd say you still have hope to do this. They are not denying anything, just asking for photos.

I have a question though. I'm from Italy too, and was looking for similar item on amazon.com. for a 2000$ item, there was like 300$ of additional "possible" fees. It's called "estimated import fees deposit".
Did you have to pay them? Does that ensure that you won't have to pay anything upon delivery? Will they refund even those fees if the refund is succesful?

[pxl_rip]

So you basically said that the watch box is empty, and not the whole shipping box. that inside the shipping box only the watch package was there, not the watch itself.
I'd say you still have hope to do this. They are not denying anything, just asking for photos.

I have a question though. I'm from Italy too, and was looking for similar item on amazon.com. for a 2000$ item, there was like 300$ of additional "possible" fees. It's called "estimated import fees deposit".
Did you have to pay them? Does that ensure that you won't have to pay anything upon delivery? Will they refund even those fees if the refund is succesful?

Yes, you have to pay them and based on what I know when amz refunds an order also fees are refunded.

[mothered]

But we are so lucky to have You as our guide, I really thank You so much and obviously I'll keep this thread updated

Thanks for your kind words.

We shall await updates.

[pxl_rip]

But we are so lucky to have You as our guide, I really thank You so much and obviously I'll keep this thread updated

Thanks for your kind words.

We shall await updates.

I would like to bring good news but after contacting them two times asking a estimated time, they said the department still require time.