[mothered]

so it was delivered to the doorman. but i have to wait the live chat to open because of the different time zones

I shall await further developments.

[pxl_rip]

so it was delivered to the doorman. but i have to wait the live chat to open because of the different time zones

I shall await further developments.

i contacted them in chat, they asked for photos of the box and started an investigation with the relevant department and it can take up to 1-2 weeks

[mothered]

i contacted them in chat, they asked for photos of the box and started an investigation with the relevant department and it can take up to 1-2 weeks

Comply with their request for the photos, It will not Impact your claim.

[pxl_rip]

i contacted them in chat, they asked for photos of the box and started an investigation with the relevant department and it can take up to 1-2 weeks

Comply with their request for the photos, It will not Impact your claim.

To give you more informations as possible.

I contacted them and they asked for photos but due to barrier languages i sent photos only for the external package totally empty.

Then they asked me to show also what was inside to show that the watch wasn't there.
I did it but with the watch box closed.

So they asked me to send it opened to show the watch isn't there,
I was about to do it but the chat disconnected and reconnected.

The following rep asked me for a photo of the label.
When i was doing it it disconnected.

(i did not send this last two photos)

The last rep told me to wait for the investigation but ended up in not asking the previous photos.

So i sent them only the first three photos.
Can it be a problem?
Do I to recontact them and told this or without contact to send them to the email they gave me?

(i hope it's all clear)

[mothered]

i contacted them in chat, they asked for photos of the box and started an investigation with the relevant department and it can take up to 1-2 weeks

Comply with their request for the photos, It will not Impact your claim.

To give you more informations as possible.

I contacted them and they asked for photos but due to barrier languages i sent photos only for the external package totally empty.

Then  they asked me to show also what was inside to show that the watch wasn't there.
I did it but with the watch box closed.

So they asked me to send it opened to show the watch isn't there,
I was about to do it but the chat disconnected and reconnected.

The following rep asked me for a photo of the label.
When i was doing it it disconnected.

Although It may appear coincidental, It's no fault of your own that the chat sessions terminated at the time of attempting to provide the photos, so I wouldn't worry about It.

The last rep told me to wait for the investigation but ended up in not asking the previous photos.

So i sent them only the first three photos.
Can it be a problem?

The claim's status Is taken from the last point of communication, so It shouldn't be a problem

Do I to recontact them and told this or without contact to send them to the email they gave me?

I'm not sure what you're referring to.

[pxl_rip]

I'm not sure what you're referring to.

i thought it would be better to send them the photos now... but from what i understand from your messages i have not to worry about it (that i have not sent them)

[mothered]

i thought it would be better to send them the photos now... but from what i understand from your messages i have not to worry about it (that i have not sent them)

Now It makes sense, thanks for clarifying It.

I wouldn't worry about the photos at this point - they may not be requested again. If they do, simply provide them then.

[pxl_rip]

i thought it would be better to send them the photos now... but from what i understand from your messages i have not to worry about it (that i have not sent them)

Now It makes sense, thanks for clarifying It.

I wouldn't worry about the photos at this point - they may not be requested again. If they do, simply provide them then.

ok thank you so much, i'll keep you updated... hope to hear them soon (definitely hope to now wait 1-2 weeks as they said)

[mothered]

ok thank you so much

You're most welcome.

i'll keep you updated...

Please do.

hope to hear them soon (definitely hope to now wait 1-2 weeks as they said)

If you haven't heard back In around 10 days time, get In contact and ask where your claim stands.

[pxl_rip]

ok thank you so much

You're most welcome.

i'll keep you updated...

Please do.

hope to hear them soon (definitely hope to now wait 1-2 weeks as they said)

If you haven't heard back In around 10 days time, get In contact and ask where your claim stands.

They replied with an email stating that according to distribution center and weight investigation that the item was shipped properly and there will be no refund. And please consider to consult some authority agencies to resolve the issue for you.

Is it over?