[mothered]

so if i do, for example, EB and it fails... can i return it with an excuse?

Yes.

Tell them that your brother took the Item In your absence, and told you about It after the claim was filed.

[pxl_rip]

so if i do, for example, EB and it fails... can i return it with an excuse?

Yes.

Tell them that your brother took the Item In your absence, and told you about It after the claim was filed.

I would like to ask if when I will receive the order and contact them by chat I have to tell that the box of the watch is empty and/or the external box was damaged

[mothered]

I would like to ask if when I will receive the order and contact them by chat I have to tell that the box of the watch is empty and/or the external box was damaged

Don't mention anything about the damage.

Simply say that upon opening the box, the watch was missing.

[pxl_rip]

I would like to ask if when I will receive the order and contact them by chat I have to tell that the box of the watch is empty and/or the external box was damaged

Don't mention anything about the damage.

Simply say that upon opening the box, the watch was missing.

and how to answer if they ask?

[mothered]

I would like to ask if when I will receive the order and contact them by chat I have to tell that the box of the watch is empty and/or the external box was damaged

Don't mention anything about the damage.

Simply say that upon opening the box, the watch was missing.

and how to answer if they ask?

Ask what?

You've told them what they need to know.

[pxl_rip]

Don't mention anything about the damage.

Simply say that upon opening the box, the watch was missing.

and how to answer if they ask?

Ask what?

You've told them what they need to know.

for example, I tell that the watch is not in his box and they ask if I noticed any sign of tampering on the external box

[ayrotakesws]

and how to answer if they ask?

Ask what?

You've told them what they need to know.

for example, I tell that the watch is not in his box and they ask if I noticed any sign of tampering on the external box

Tell them it hasn't been tampered with. If you do, they'll most likely ask for a police report, since it'd have been stolen during transit. This isn't what you want.

[mothered]

for example, I tell that the watch is not in his box and they ask if I noticed any sign of tampering on the external box

If they ask for signs of tampering, say that you're not sure but will check and get back to them.

Take your time to reply - the claim my well be approved In the meanwhile. If It Isn't, that's when you mention the tampering. It serves as a backup If the claim Is declined.

[pxl_rip]

for example, I tell that the watch is not in his box and they ask if I noticed any sign of tampering on the external box

If they ask for signs of tampering, say that you're not sure but will check and get back to them.

Take your time to reply - the claim my well be approved In the meanwhile. If It Isn't, that's when you mention the tampering. It serves as a backup If the  claim Is declined.

ok thank you so much, can i do this also during the live chat with the support?
and in addiction usually my parcel from amz.jp from dhl are handled to my doorman service, so in theory i've the excuse that i've to take time to check by contacting the doorman service

[mothered]

can i do this also during the live chat with the support?

Absolutely.

and in addiction usually my parcel from amz.jp from dhl are handled to my doorman service, so in theory i've the excuse that i've to take time to check by contacting the doorman service

Excellent.

It justifies why you took a while to check and reply.