[Mobdeep]

So i have placed an order with JD, Evri delivered it and did not take clear imaging of proof so i went ahead with DNA.

Well they are still battling my DNA with no valid proof of delivery.

They claim the dna was investigated but i don’t understand how when theres clearly not myself, no parcel or door number in the proof of images for delivery.

Still going back and forth with them..

[fj2k]

Heard JD are pretty tough and have their own investigations team

[Mobdeep]

Heard JD are pretty tough and have their own investigations team

Nobody is tough if they dont have sufficient delivery evidence

[mothered]

They claim the dna was investigated

What was their exact reply?

[Mobdeep]

They claim the dna was investigated

What was their exact reply?

Thanks for getting in touch with JD Sports Customer Care in regards to your missing parcel.



I've checked over the delivery you enquired about and I can see that all the items for that parcel were picked, packed and despatched. Following the tracking I'm also happy that the parcels were delivered appropriately to your chosen delivery address.



I’m satisfied that we have fulfilled the delivery and would suggest rechecking with anyone else in your household, neighbours and safe places throughout the property.



We won’t be reviewing this any further so I would recommend that you contact your payment provider to see if they can offer any further support for this situation.

————————————————-


I have asked for this to be escalated twice alongside to be shown proof of how the tracking shows anything in regards to the parcel being delivered to ME (which they dont have and havent provided twice)

They are literally ignoring everythjng i say and jsut replying saying that stuff

[mothered]

They claim the dna was investigated

What was their exact reply?

Thanks for getting in touch with JD Sports Customer Care in regards to your missing parcel.



I've checked over the delivery you enquired about and I can see that all the items for that parcel were picked, packed and despatched. Following the tracking I'm also happy that the parcels were delivered appropriately to your chosen delivery address.



I’m satisfied that we have fulfilled the delivery and would suggest rechecking with anyone else in your household, neighbours and safe places throughout the property.



We won’t be reviewing this any further so I would recommend that you contact your payment provider to see if they can offer any further support for this situation.

————————————————-


I have asked for this to be escalated twice alongside to be shown proof of how the tracking shows anything in regards to the parcel being delivered to ME (which they dont have and havent provided twice)

They are literally ignoring everythjng i say and jsut replying saying that stuff

A typical automated generic response, hence It's not addressing your claim on a case-by-case basis. This Is where they're failing to provide customer service accordingly.

Was the package purely dumped at the external part of your house and photos taken thereafter?

[Mobdeep]

What was their exact reply?

Thanks for getting in touch with JD Sports Customer Care in regards to your missing parcel.



I've checked over the delivery you enquired about and I can see that all the items for that parcel were picked, packed and despatched. Following the tracking I'm also happy that the parcels were delivered appropriately to your chosen delivery address.



I’m satisfied that we have fulfilled the delivery and would suggest rechecking with anyone else in your household, neighbours and safe places throughout the property.



We won’t be reviewing this any further so I would recommend that you contact your payment provider to see if they can offer any further support for this situation.

————————————————-


I have asked for this to be escalated twice alongside to be shown proof of how the tracking shows anything in regards to the parcel being delivered to ME (which they dont have and havent provided twice)

They are literally ignoring everythjng i say and jsut replying saying that stuff

A typical automated generic response, hence It's not addressing your claim on a case-by-case basis. This Is where they're failing to provide customer service accordingly.

Was the package purely dumped at the external part of your house and photos taken thereafter?

The package was handed to me. But the delivery picture does not include myself or the parcel, simply included my floormatt with an open door.

[mothered]

The package was handed to me. But the delivery picture does not include myself or the parcel, simply included my floormatt with an open door.

Are there any Identifiable features that conclusively Indicate It's your home In the photo?

[Mobdeep]

The package was handed to me. But the delivery picture does not include myself or the parcel, simply included my floormatt with an open door.

Are there any Identifiable features that conclusively Indicate It's your home In the photo?

No, but they refuse to listen to this

[paulisw]

They claim the dna was investigated

What was their exact reply?

Thanks for getting in touch with JD Sports Customer Care in regards to your missing parcel.



I've checked over the delivery you enquired about and I can see that all the items for that parcel were picked, packed and despatched. Following the tracking I'm also happy that the parcels were delivered appropriately to your chosen delivery address.



I’m satisfied that we have fulfilled the delivery and would suggest rechecking with anyone else in your household, neighbours and safe places throughout the property.



We won’t be reviewing this any further so I would recommend that you contact your payment provider to see if they can offer any further support for this situation.

————————————————-


I have asked for this to be escalated twice alongside to be shown proof of how the tracking shows anything in regards to the parcel being delivered to ME (which they dont have and havent provided twice)

They are literally ignoring everythjng i say and jsut replying saying that stuff

When dealing with Tessuti (JD company) they sent me exact same message after I tried to claim damaged box EB. They have no proof of items being inside the package but they just keep on ignoring all of my requests. No options for escalation in their opinion.

I just keep on hearing same things repeated over and over again. The solution they suggested is to open a dispute with my payment provider and nothing else, because this claim was already rejected in their system and "there's nothing they can do".