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Having a hard time SEing Amazon filter_list
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spumaa Offline
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Having a hard time SEing Amazon 05-21-2019, 11:50 AM #1
So I'm trying to SE an SSD from Amazon (package weighs under 60g). Every rep in the live chat tells me that a specialist will send me an email regarding my issue (I'm using the empty box method). Can I still somehow succeed in this attempt?

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mothered Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 12:04 PM #2
Thread moved from the Random Discussion forum to Social Engineering.

Call them In a frustrated, yet respectful manner and say how disappointed you are with their Incapacity to fulfill their job as a representative. For all the Inconvenience caused, demand they Issue a refund/replacement asap.
[Image: AD83g1A.png]

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winter2k Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 12:24 PM #3
Is it a fresh account? Are there any previous orders?

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spumaa Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 02:09 PM #4
(05-21-2019, 12:24 PM)winter2k Wrote: Is it a fresh account? Are there any previous orders?

My account is like 1.5 years old and I have atleast 10 previous orders.

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Circular Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 03:34 PM #5
(05-21-2019, 02:09 PM)spumaa Wrote:
(05-21-2019, 12:24 PM)winter2k Wrote: Is it a fresh account? Are there any previous orders?

My account is like 1.5 years old and I have atleast 10 previous orders.

Let them forward it to a specialist. Usually, the reps wont release a refund instantly, but you will receive an update via email.

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winter2k Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 04:18 PM #6
What email are you receiving from the specialist? What does it tell you?

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spumaa Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 05:09 PM #7
UPDATE: after some tries in the live chat, I got a rep that checked the order status. She said that a refund is being initiated right now but I haven't received any emails yet. If anyone wondering, I did this on Amazon Germany and their refund/replacement specialists don't seem to use live chat or take calls so you can only email them or the live-chat/call support will write them an email. If it's urgent, they even prioritize your inquiry so you can get a reply faster (they did this for me because I said that I need this SSD urgently since I earn money with my computer)
(This post was last modified: 05-21-2019, 05:10 PM by spumaa.)

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spumaa Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 05:14 PM #8
ANOTHER UPDATE: I just got an email confirming my refund of 100€ which means my attempt to SE an SSD has been successful. Thanks to everyone who has helped me by posting SE methods for Amazon and also @BigLad

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Slippery Slope Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 11:14 PM #9
I appreciate the updates with this. Thanks for sharing.
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winter2k Offline
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RE: Having a hard time SEing Amazon 05-21-2019, 11:49 PM #10
(05-21-2019, 05:09 PM)spumaa Wrote: UPDATE: after some tries in the live chat, I got a rep that checked the order status. She said that a refund is being initiated right now but I haven't received any emails yet. If anyone wondering, I did this on Amazon Germany and their refund/replacement specialists don't seem to use live chat or take calls so you can only email them or the live-chat/call support will write them an email. If it's urgent, they even prioritize your inquiry so you can get a reply faster (they did this for me because I said that I need this SSD urgently since I earn money with my computer)

So the last rep didn't transfer you through?

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