[HEIS]

I've obtained a serial number of a EliteBook which has warranty till 4.2024 and it also has Care Pack enabled.
Is there any way I could SE HP to make them send a replacement/refund for it?
Would they be sending me a prepaid label and then I'd FTiD it or send dry ice, or perhaps you have some other ideas?

[yahen35988]

I've obtained a serial number of a EliteBook which has warranty till 4.2024 and it also has Care Pack enabled.
Is there any way I could SE HP to make them send a replacement/refund for it?
Should I ask for a prepaid label and then ftid it or send dry ice, or perhaps you have some other idea?

interested too

[HEIS]

@mothered would you have any insights on this?

[mothered]

What's the precise weight of the EliteBook?

[HEIS]

What's the precise weight of the EliteBook?

1,34 kg

[mothered]

What's the precise weight of the EliteBook?

1,34 kg

You've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.

[HEIS]

What's the precise weight of the EliteBook?

1,34 kg

You've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.

yes it's one of the methods I know, I was more eager to know any other possible solutions

[mothered]

1,34 kg

You've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.

yes it's one of the methods I know, I was more eager to know any other possible solutions

They will expect the return, so the only other method Is the disposed of the faulty Item - which can be an arduous and lengthy process.