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+--- Thread: HP RMA (/Thread-HP-RMA)
HP RMA - HEIS - 04-18-2023
I've obtained a serial number of a EliteBook which has warranty till 4.2024 and it also has Care Pack enabled.
Is there any way I could SE HP to make them send a replacement/refund for it?
Would they be sending me a prepaid label and then I'd FTiD it or send dry ice, or perhaps you have some other ideas?
RE: HP RMA - yahen35988 - 04-18-2023
(04-18-2023, 12:27 AM)HEIS Wrote: I've obtained a serial number of a EliteBook which has warranty till 4.2024 and it also has Care Pack enabled.
Is there any way I could SE HP to make them send a replacement/refund for it?
Should I ask for a prepaid label and then ftid it or send dry ice, or perhaps you have some other idea?
interested too
RE: HP RMA - HEIS - 04-18-2023
@mothered would you have any insights on this?
RE: HP RMA - mothered - 04-19-2023
What's the precise weight of the EliteBook?
RE: HP RMA - HEIS - 04-19-2023
(04-19-2023, 11:01 AM)mothered Wrote: What's the precise weight of the EliteBook?1,34 kg
RE: HP RMA - mothered - 04-20-2023
(04-19-2023, 09:26 PM)HEIS Wrote:You've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.(04-19-2023, 11:01 AM)mothered Wrote: What's the precise weight of the EliteBook?1,34 kg
RE: HP RMA - HEIS - 04-20-2023
(04-20-2023, 11:57 AM)mothered Wrote:yes it's one of the methods I know, I was more eager to know any other possible solutions(04-19-2023, 09:26 PM)HEIS Wrote:You've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.(04-19-2023, 11:01 AM)mothered Wrote: What's the precise weight of the EliteBook?1,34 kg
RE: HP RMA - mothered - 04-21-2023
(04-20-2023, 12:40 PM)HEIS Wrote:They will expect the return, so the only other method Is the disposed of the faulty Item - which can be an arduous and lengthy process.(04-20-2023, 11:57 AM)mothered Wrote:yes it's one of the methods I know, I was more eager to know any other possible solutions(04-19-2023, 09:26 PM)HEIS Wrote: 1,34 kgYou've mentioned dry Ice, so you'd need to accurately calculate the sublimation time based on the above weight.