[zedrox464]

I'm new to SE and I want to do my first successful one. I genuinely have an HP Omen laptop within warranty. I also actually have a couple of issues with it and I am gonna contact support. The problems are easily fixed by replacing the keyboard and I can easily do that. I can also lie and say I get random shutdowns to make my situation direr. My plan is to contact them saying it broke and stuff and I will actually have stuff like vids and POP because I actually bought it. I will tell them due to COVID I can't send it because I need it for work/school. My guess is they will ask for POP and vids/pics and I will send the real ones. After that, with some persistence, they will say that they will send me a new one. They might ask me to send my old one back and bill me if I don't, and my plan for that is to use a privacy card. If there are any improvements that could be made or mistakes I made I would really appreciate the help. I am doing this for my first SE because I don't have to fake anything and everything I am going to as technically isn't lies so it would be easier than an average SE

[Parliament]

HP shouldn't be that hard to AR but I've only got experience with monitors. They do indeed bill, use a drop.

[mothered]

I will tell them due to COVID I can't send it because I need it for work/school.

You can also say that you're In quarantine, and that you are not permitted to go outdoors nor make contact with anyone.

[Jay875]

I'm new to SE and I want to do my first successful one. I genuinely have an HP Omen laptop within warranty. I also actually have a couple of issues with it and I am gonna contact support. The problems are easily fixed by replacing the keyboard and I can easily do that. I can also lie and say I get random shutdowns to make my situation direr. My plan is to contact them saying it broke and stuff and I will actually have stuff like vids and POP because I actually bought it. I will tell them due to COVID I can't send it because I need it for work/school. My guess is they will ask for POP and vids/pics and I will send the real ones.  After that, with some persistence, they will say that they will send me a new one. They might ask me to send my old one back and bill me if I don't, and my plan for that is to use a privacy card. If there are any improvements that could be made or mistakes I made I would really appreciate the help. I am doing this for my first SE because I don't have to fake anything and everything I am going to as technically isn't lies so it would be easier than an average SE

I have never had HP ask me for videos.

[zedrox464]

use a drop.

Just curious, since I don't really live near a drop and I live in an apartment and FedEx(ik they use fedex because that's what they say they use all the time and my laptop came through fedex when I legally ordered it) normally leaves packages outside all the mailboxes if no apartment number is specified(in my apartment all mailboxes for all apartments are in the same place), could I just get away with fake name+no apartment number in the address+privacy card?

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I will tell them due to COVID I can't send it because I need it for work/school.

You can also say that you're In quarantine, and that you are not permitted to go outdoors nor make contact with anyone.

I will definitely make sure to say that police are a little too strict about people going out here

[mothered]

use a drop.

Just curious, since I don't really live near a drop and I live in an apartment and FedEx(ik they use fedex because that's what they say they use all the time and my laptop came through fedex when I legally ordered it) normally leaves packages outside all the mailboxes if no apartment number is specified(in my apartment all mailboxes for all apartments are in the same place), could I just get away with fake name+no apartment number in the address+privacy card?

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I will tell them due to COVID I can't send it because I need it for work/school.

You can also say that you're In quarantine, and that you are not permitted to go outdoors nor make contact with anyone.

I will definitely make sure to say that police are a little too strict about people going out here

Well, In a way, you are telling the truth.

Also, mention that penalties (fines) are given to those who do not comply with the restrictions In place.

[zedrox464]

use a drop.

Just curious, since I don't really live near a drop and I live in an apartment and FedEx(ik they use fedex because that's what they say they use all the time and my laptop came through fedex when I legally ordered it) normally leaves packages outside all the mailboxes if no apartment number is specified(in my apartment all mailboxes for all apartments are in the same place), could I just get away with fake name+no apartment number in the address+privacy card?

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You can also say that you're In quarantine, and that you are not permitted to go outdoors nor make contact with anyone.

I will definitely make sure to say that police are a little too strict about people going out here

Well, In a way, you are telling the truth.

Also, mention that penalties (fines) are given to those who do not comply with the restrictions In place.

That's actually really smart and I will also make sure to say that. I am calling them today and I will update you with the result

[mothered]

Just curious, since I don't really live near a drop and I live in an apartment and FedEx(ik they use fedex because that's what they say they use all the time and my laptop came through fedex when I legally ordered it) normally leaves packages outside all the mailboxes if no apartment number is specified(in my apartment all mailboxes for all apartments are in the same place), could I just get away with fake name+no apartment number in the address+privacy card?

---

I will definitely make sure to say that police are a little too strict about people going out here

Well, In a way, you are telling the truth.

Also, mention that penalties (fines) are given to those who do not comply with the restrictions In place.

That's actually really smart and I will also make sure to say that. I am calling them today and I will update you with the result

Please keep us updated as developments come to hand.

[zedrox464]

Massive success! I told them exams were the week after next week and I only have that laptop and have no other alternative. I told them the exams were online and told them they could even send me a bad computer temporarily. The rep then told me he can't send out a replacement because the computer needs to be sent back first, and if only my keyboard was really broken, he could send me an omen external keyboard and after exams, I send the PC back, he even said I could keep the keyboard after exams as a sorry from them. I was considering this but decided to push and see if he would send me a replacement. He then put me on hold and after 2 minutes he said he would have sent me a replacement first, but there is no stock, so there was no go. He then finally put me on hold for 5 mins and said there was a slightly upgraded model, and he will send that. He did not even ask me for a credit card or any pics or POP! The only info about the system I had to give was the S/N, specs and problem. I felt on a roll, and tried SEing Seagate and idk if I got lucky or what, but I SE'd a 2TB SSD for only $13 which is the price of AR. I was unable to talk him down, so I just made a Privacy card with a $14 limit and used it. What I learned about SE is
1. Whenever a rep says nothing can be done, that's not true.
2. Always have a convincing story with no inconsistencies or contradictions
3. Phone Support > Live Chat.
4. Make the rep feel for you
5. Act helpless, but not like a baby. Basically submit to the reps mercy.
6. Always be nice!!!!!!! If you are nice, the rep is nice and is far more likely to help you out
I plan to get all the details of an Alienware laptop and it's the owner and try a similar SE later down the line

[mothered]

Massive success!

A job well done Indeed.

1. Whenever a rep says nothing can be done, that's not true.
2. Always have a convincing story with no inconsistencies or contradictions
3. Phone Support > Live Chat.
4. Make the rep feel for you
5. Act helpless, but not like a baby. Basically submit to the reps mercy.
6. Always be nice!!!!!!! If you are nice, the rep is nice and is far more likely to help you out
I plan to get all the details of an Alienware laptop and it's the owner and try a similar SE later down the line

Some very valid points, particularly this:

Whenever a rep says nothing can be done, that's not true.

For the most part, It's not that they "can't" do anything, but rather they "won't" do anything.