[kapipropl]

zalando doesnt really care about the weight
also depends on the zalando site like zalando.pl zalando.de etc etc
but it also depends on the rep since if it's a cheap item (100-200$) he will give you an instant refund but if it's expensive they want to escelate it
or you can say it came damaged like there was a tear or something and then just take an old black jacket tear it and send them the photo of it