[HELP] AMD CPU warranty claim (RMA)

Zeek96 · 09-17-2021, 04:37 PM

so you box them with absolutely no edits on the DHL label?
did you have to give them a payment option as a security measure? (so they could bill you?)

xVita · 09-18-2021, 01:29 AM

(09-17-2021, 11:30 AM)K03NT3S31N Wrote: @xVita Any updates on this? Did you box them?
I've just got my RMA approved, that's why i'm asking. I might box them since the GPU is lightweight.

Sadly didn't had any time till now to prepare good boxing.
School + work is more important at the moment Sad

karlthegod · 09-20-2021, 04:05 AM

(09-04-2021, 09:12 AM)xVita Wrote: If you want to I could record the process and upload it here via Google Drive or anonfiles.

If you wanted to, that'd be great

bayok · 10-02-2021, 10:05 PM

(09-04-2021, 09:12 AM)xVita Wrote: Edit: If you want to I could record the process and upload it here via Google Drive or anonfiles.

Do, please.

mothered · 10-03-2021, 01:56 AM

(09-04-2021, 09:12 AM)xVita Wrote: If you want to I could record the process and upload it here via Google Drive or anonfiles.

I'd also be Interested In viewing It.

Pandemic5th · 10-03-2021, 02:26 AM

(09-06-2021, 07:19 AM)xVita Wrote: So now they want the broken CPU back in the next 30 days.
What should I do?
Saying something like I'm ill or have COVID isn't working because they gave me 30days.

Just recently completely a successful razer RMA by circumventing this.

Basically it plays off of the need for bio hazard protocols in shipping

Explain that you've been recently diagnosed with COVID and you're unable to send the CPU back to them, in good faith. It would be a reckless and selfish thing to do because of the risk of spreading such a horrible disease. It would put their workers at risk of exposure, unfair to the workers at UPS*, and anyone associated with the process.

Basically I said I coughed all over my hardware and I refused to send it back to them, so they just accepted proof of destruction (which I then photo shopped).

PS - please get vaccinated

mothered · 10-03-2021, 02:39 AM

(10-03-2021, 02:26 AM)Pandemic5th Wrote: Just recently completely a successful razer RMA by circumventing this.

Basically it plays off of the need for bio hazard protocols in shipping

Explain that you've been recently diagnosed with COVID and you're unable to send the CPU back to them, in good faith. It would be a reckless and selfish thing to do because of the risk of spreading such a horrible disease. It would put their workers at risk of exposure, unfair to the workers at UPS*, and anyone associated with the process.

Basically I said I coughed all over my hardware and I refused to send it back to them, so they just accepted proof of destruction (which I then photo shopped).

Excellent approach and execution.

A job well done Indeed.

(10-03-2021, 02:26 AM)Pandemic5th Wrote: PS - please get vaccinated

Fully vaccinated as of last week.

xVita · 10-04-2021, 05:06 PM

(10-03-2021, 01:56 AM)mothered Wrote: I'd also be Interested In viewing It.

Ill try to do one the next days!

bayok · 10-04-2021, 05:41 PM

(10-04-2021, 05:06 PM)xVita Wrote: Ill try to do one the next days!

Thanks, I'm trying an rma with amd and although I'm somewhat decent with photoshop, I'm not too good with lighting.

mothered · 10-05-2021, 02:36 AM

(10-04-2021, 05:06 PM)xVita Wrote:
(10-03-2021, 01:56 AM)mothered Wrote: I'd also be Interested In viewing It.

Ill try to do one the next days!

Sounds good.

If you remember, please quote me.