[mitchellMTM]

Sup guys?!? First time posting here. Learned a lot from this forum.

So I'm thinking of refunding google express for a 2,000 laptop but I've never heard of people refunding it so I thought I should make a post to see if there's been people who've done it. I'll probably go with DNA but i want to check any other options. Suggestions are welcomed.

[Nyx]

You could try boxing it with dry ice. I feel like that would be a suitable method for this.

[Biglad465]

DNA for an expensive item indefinitely result in a lengthy investigation. I've heard of the investigation going more in your favour when you use the wrong item received method rather than DNA. You'll have to find something very close in weight though.

[mitchellMTM]

DNA for an expensive item indefinitely result in a lengthy investigation. I've heard of the investigation going more in your favour when you use the wrong item received method rather than DNA. You'll have to find something very close in weight though.

Yes. That would be the most logical choice.


"Your orders on Google are protected. You may be issued a partial or full replacement order, a refund, or a credit on a future order if you encounter an order issue as outlined in the below section on eligibility.

A few things to note:

If you bought your item with Google Express, you can contact our support team in most cases. Some stores, however, offer their own support. Read more on whom to contact when.
Any compensation is subject to the refund limitations and processes described below
You may be eligible for Purchase Protection if:
You don’t get the right item
The item is not in the promised condition
The item is handed to the delivery company more than 1 day after the latest date shown during checkout
The store, or Google Express, doesn’t honor its return policy"