GoPro HERO 7 Black SE

drFritz · 03-08-2021, 10:20 AM

We have reviewed this transaction(s) and are denying your case(s).

This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.

We're sorry for any problems you may have experienced with the transaction(s).

This is what they reply to my case... fuck.

SuperHans · 03-08-2021, 12:53 PM

Damn that sucks, doing one now via PP.

Don't think this is viable anymore, as Gopro are in constant contact via email and are chasing it up via UPS. I think we were too late for this!

drFritz · 03-08-2021, 01:40 PM

(03-08-2021, 12:53 PM)SuperHans Wrote: Damn that sucks, doing one now via PP.

Don't think this is viable anymore, as Gopro are in constant contact via email and are chasing it up via UPS. I think we were too late for this!

You think I can do anything more about it? Like call them and be pissed? And how is tracking that says confirmed a real indicator that I got it, like wtf?

SuperHans · 03-08-2021, 02:13 PM

Might be worth calling GP and ask for a replacement. Re PP; I don't think you can do anything but might be wrong.

I might just take the loss, and move on.

mothered · 03-08-2021, 08:20 PM

(03-08-2021, 10:20 AM)drFritz Wrote: This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.

Tracking only confirms delivery to the "address", hence by no means concludes that "you personally received the package".

What was your last point of contact with them?

drFritz · 03-09-2021, 08:38 PM

(03-08-2021, 08:20 PM)mothered Wrote:
(03-08-2021, 10:20 AM)drFritz Wrote: This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.
Tracking only confirms delivery to the "address", hence by no means concludes that "you personally received the package".

What was your last point of contact with them?

It was through Paypal, saying they denied my claim.
But a day later I get a mail from GoPro that it's still under investigation (it's like the fourth time they said that...)
Should I call them?

mothered · 03-09-2021, 08:43 PM

(03-09-2021, 08:38 PM)drFritz Wrote: It was through Paypal, saying they denied my claim.
But a day later I get a mail from GoPro that it's still under investigation (it's like the fourth time they said that...)
Should I call them?

Understood.

It won't hurt to give them a call and ask how your claim Is progressing.

GoPro HERO 7 Black SE
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