[Jiggernaut]

I’ve recently tried to refund gamestop using the DNA method and they launched an investigation with UPS and I have talked over the phone and in person with the driver stating that I have still yet to receive my console. I gave gamestop a call back and they’re now saying that UPS has marked it as delivered and I will have to open a new investigation. Just wondering if there’s a way to get past having to open another investigation or if it’s burnt.

[mothered]

and they’re now saying that UPS has marked it as delivered and I will have to open a new investigation. Just wondering if there’s a way to get past having to open another investigation

Naturally UPS (or any carrier) will mark It as delivered. Even under legit circumstances, most carriers are unwilling to admit fault, particularly the driver.

An Investigation Is part of company protocol, so you'll need to comply with their request.

[Jiggernaut]

Naturally UPS (or any carrier) will mark It as delivered. Even under legit circumstances, most carriers are unwilling to admit fault, particularly the driver.

An Investigation Is part of company protocol, so you'll need to comply with their request.

Right, but won’t the same result happen since there has already been a previous investigation?

[violent]

I think a PR would solve everything, you just waste a few mins. telling the cops your $X amount console never arrived. Gamestop will refund you or send you another

[mothered]

Naturally UPS (or any carrier) will mark It as delivered. Even under legit circumstances, most carriers are unwilling to admit fault, particularly the driver.

An Investigation Is part of company protocol, so you'll need to comply with their request.

Right, but won’t the same result happen since there has already been a previous investigation?

They're opening another Investigation for a reason.

If the same result Is expected (from their end), then the matter Is conclusive. They wouldn't waste their time opening a new one.

[SyCo]

I think a PR would solve everything, you just waste a few mins. telling the cops your $X amount console never arrived. Gamestop will refund you or send you another

PR should be used as an absolute last resort.

OP, let them launch another investigation and keep sticking to your claim.