[Akoz]

Of course, There support sadly seems to take like 4 days to respond everytime when it comes to refunds  haha so if they refuse the refund and demand the police report I shall do the chargeback

I certainly agree that It can be a somewhat lengthy process.

You've made a good choice with the chargeback - It should be used when all else fails to serve the SE.

This is their reply to me questioning the PR, I guess a chargeback through the bank could be the next stage or just do the PR. Never gone with a bank chargeback on every done PayPal

Hello,

Thank you for your message.

Confirmation of report to Police or equivalent government authority in your country is crucial data needed to proceed with this complaint. Contacting the authorities in this matter will not only secure you, but also allow to take proper action against a dishonest user.
It is understandable that the Police may decide that they will not start any official criminal proceeding, however, each time they are obligated to assume the notification in this respect and carry out duly verification of it.
In addition, under Money Back Guarantee it is only demanded from users a document "confirming the submission of notification to (...) competent government authority" – it means that the given user is able to provide the aforesaid document, even though the official criminal proceeding has not been commenced by Police.

Once the document will be supplied, your Money Back Guarantee claim will be reviewed.

You can learn more at https://supporthub.g2a.com/marketplace/e...-guarantee and in our terms and conditions: https://www.g2a.com/terms-and-conditions, point 6.23.

Best,
G2A Team