[Malfonce]

I am emailing them as their live chat is closed now . Is it message alright ?

Hi , I got a notification that my order xxx has been delivered. However I haven’t received it and I am still waiting for the package to arrive.

[mothered]

Should go on the live chat today or tomorrow? I just received the package 3 hours ago.

Tomorrow.

Tell them you're still waiting for the package to arrive.

EDIT:
As per below, I've just viewed your recent reply and It's fine.

Hi , I got a notification that my order xxx has been delivered. However I haven’t received it and I am still waiting for the package to arrive.

[WLT17]

in my experiences feelunique are extremely easy to do.

[Malfonce]

Should go on the live chat today or tomorrow? I just received the package 3 hours ago.

Tomorrow.

Tell them you're still waiting for the package to arrive.

EDIT:
As per below, I've just viewed your recent reply and It's fine.

Hi , I got a notification that my order xxx has been delivered. However I haven’t received it and I am still waiting for the package to arrive.

This is what they have emailed . They transfer me to senior manager who was very rude to me and thinking that I am lying . The manager even said have you seen the photo provided by Ervi .? She said that I might have to do a chargeback with my bank . I don’t know what will happen now . I think I should have said that the door in the picture is not mine as there are many buildings here with similar doors. The senior manager also asked if I was at home ? I said I wasn’t but my wife was ! The interrogation was rough and she didn’t seem to believe any word I was saying !

Dear,

I am sorry if you have an issue with your order .

Your query has been escalated to a senior level die to the value of the order and usual advisors cannot access or edit your order now.

We will investigate with evri and will be back in touch with you very soon.

[mothered]

The manager even said have you seen the photo provided by Ervi .?

So what?

Did you tell her that a photo does not confirm In any way, shape, or form person-to-person receipt of goods?

She said that I might have to do a chargeback with my bank .

She has no right to suggest to deal with your bank.

It's your personal entity and decision.

The interrogation was rough and she didn’t seem to believe any word I was saying !

File a complaint about the manner In which you were spoken to/treated.

Dear,

I am sorry if you have an issue with your order .

Your query has been escalated to a senior level die to the value of the order and usual advisors cannot access or edit your order now.

We will investigate with evri and will be back in touch with you very soon.

Please reply the moment you receive their response.

[Malfonce]

The manager even said have you seen the photo provided by Ervi .?

So what?

Did you tell her that a photo does not confirm In any way, shape, or form person-to-person receipt of goods?

She said that I might have to do a chargeback with my bank .

She has no right to suggest to deal with your bank.

It's your personal entity and decision.

The interrogation was rough and she didn’t seem to believe any word I was saying !

File a complaint about the manner In which you were spoken to/treated.

Dear,

I am sorry if you have an issue with your order .

Your query has been escalated to a senior level die to the value of the order and usual advisors cannot access or edit your order now.

We will investigate with evri and will be back in touch with you very soon.

Please reply the moment you receive their response.

Yes right now I am doing nothing and just waiting for their response. What do you think , will I get the refund or not ?

[mothered]

What do you think , will I get the refund or not ?

Impossible to determine how the claim Is currently being assessed.

[LawDogUSA]

He has clicked a picture of the parcel at my door. The door number is visible. As it’s a wide shot of the entire door with the parcel left at the door.

THIS!!!!!!

He can take 100 photos of all angles, It still doesn't change the fact that the package was dumped at your doorstep.

Hit the DNA based on the grounds that you did not personally receive It.

This all day long, even better if it's a multi-unit building, but doesn't matter. They will even sign for things themselves and leave it outside. That's asking to be taken by someone else!

[mothered]

This all day long, even better if it's a multi-unit building, but doesn't matter.  They will even sign for things themselves and leave it outside.  That's asking to be taken by someone else!

Absolutely correct.

[Malfonce]

This all day long, even better if it's a multi-unit building, but doesn't matter.  They will even sign for things themselves and leave it outside.  That's asking to be taken by someone else!

Absolutely correct.

Hi @mothered , they haven’t replied. I don’t think they are checking or doing anything with Ervi . Just because order is of £450 they are scaring me like this . Can you please tell what exactly I should write to them so that they process my refund immediately. Thank you .