[mothered]

The manager even said have you seen the photo provided by Ervi .?

So what?

Did you tell her that a photo does not confirm In any way, shape, or form person-to-person receipt of goods?

She said that I might have to do a chargeback with my bank .

She has no right to suggest to deal with your bank.

It's your personal entity and decision.

The interrogation was rough and she didn’t seem to believe any word I was saying !

File a complaint about the manner In which you were spoken to/treated.

Dear,

I am sorry if you have an issue with your order .

Your query has been escalated to a senior level die to the value of the order and usual advisors cannot access or edit your order now.

We will investigate with evri and will be back in touch with you very soon.

Please reply the moment you receive their response.