[johnnyboiog88]

We confirmed the item from order # XXXXXXXXXXXXXXXX  was in the box at the time it left our fulfillment center.

So what?

It doesn't confirm that "you" received It.

The only other problem I have had on this account with returns was when I sent back some RAM for a refund about 6 months ago and the item was legitimately stolen in transit.

In that case, It does not correlate with their findings as per below.

there have been repeated problems with returns on your account.

To appeal this decision, please reply to this email to reach an account specialist.”

^ Do exactly that, by bringing your above-mentioned account history to their attention.

I have contacted them saying that I did not receive the correct item and I am disputing the email as it said I could. I asked for them to supply evidence that it was in the box and shipped out to me and am remaining firm that I did not receive the item. I do not want to poke the bear too much, if they leave my account active and do not rebill I will be happy. It seems it is going that way anyway.