[savana88]

Guys if Amazon doesn't refund me I promise I will SE for life.

Could this situation compromise my future SEs?
You'll keep SEing Indefinitely, regardless of the outcome.

[mothered]

Could this situation compromise my future SEs?

Not at all.

The point Is, It's a legitimate return that has been totally mismanaged. The questions you've put forward to clarify their ridiculous replies, must be specifically addressed and answered accordingly. When that's done, It will confirm that the correct Item was In fact returned.

[savana88]

I called several times, they tell me and the superiors are busy right now.

I also opened a dispute.

Do you think chargeback is a good solution?

[Pandasloveme]

I called several times, they tell me and the superiors are busy right now.

I also opened a dispute.

Do you think chargeback is a good solution?

Just calm down and wait

[mothered]

I called several times, they tell me and the superiors are busy right now.

I also opened a dispute.

Do you think chargeback is a good solution?

Wait for the outcome of the dispute.

The chargeback can be performed when all else fails.

[savana88]

they answered me .

We will not be able to refund until you have returned the correct item

[mothered]

they answered me .

We will not be able to refund until you have returned the correct item

Ridiculous, they keep stating the same message without justification.

Ask them to provide you with evidence of the Incorrect Item, that clearly demonstrates It's not the original purchase.

[savana88]

I have already asked, it seems their answer is definitive.
idiots :/

[mothered]

I have already asked, it seems their answer is definitive.

Keep pushing them until your question Is clearly answered.

[savana88]

I have sent many emails, no response. Do I report to the police, or rather do the chargeback?