[SpainAmbassador]

they answered standard, usual emails, "We can close this conversation if you don't return the correct item we will have to charge you" these are a bunch of balls

@mothered

This all sounds super sketchy on Amazon's part. Try to get in contact with a supervisor, escalate your case.

[savana88]

they answered standard, usual emails, "We can close this conversation if you don't return the correct item we will have to charge you" these are a bunch of balls

@mothered

This all sounds super sketchy on Amazon's part. Try to get in contact with a supervisor, escalate your case.

how do i find a supervisor?

[SpainAmbassador]

they answered standard, usual emails, "We can close this conversation if you don't return the correct item we will have to charge you" these are a bunch of balls

@mothered

This all sounds super sketchy on Amazon's part. Try to get in contact with a supervisor, escalate your case.

how do i find a supervisor?

Talk to a representative via chat or phone call and ask them to conect you to a supervisor. Then you can explain the situation to them.
From my experience regular amazon reps are extremely dense, so be prepared to push them as much as you can.

[hacxx]

Hello. I received an email from amazon buyer account where they will write that I will not refund the item because according to them I sent an incorrect item. This is not an SE, it is a legitimate return. Can anyone help me understand how to behave?

Was it a expensive item?

[savana88]

Hello. I received an email from amazon buyer account where they will write that I will not refund the item because according to them I sent an incorrect item. This is not an SE, it is a legitimate return. Can anyone help me understand how to behave?

Was it a expensive item?

280 €

[hacxx]

Hello. I received an email from amazon buyer account where they will write that I will not refund the item because according to them I sent an incorrect item. This is not an SE, it is a legitimate return. Can anyone help me understand how to behave?

Was it a expensive item?

280 €

I have seen bigger, but, i also have seen lower.
Good luck on your refund.

[peakyfblinder]

Has your account been flagged because of "refunds" in the past under the same account ?

[mothered]

they answered standard, usual emails, "We can close this conversation if you don't return the correct item we will have to charge you"

You've returned the correct Item, yet they're still failing to explain how and why they've deemed It an Incorrect Item.

As mentioned by others, request an escalation and ask the team member to clarify what I've said above.

[savana88]

Has your account been flagged because of "refunds" in the past under the same account ?

No, never

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Guys if Amazon doesn't refund me I promise I will SE for life.

[mothered]

Guys if Amazon doesn't refund me I promise I will SE for life.

You'll keep SEing Indefinitely, regardless of the outcome.