[InternetRockStar]

My new quest is arriving very soon.
I'm going to claim EB but want to make sure I don't say anything stupid and want to be certain. I am just claiming the box is completely empty correct? and if I am asked if the box was damaged. I'm unsure?


Appreciate any assistance here amigos.
Many thanks in advance

[Ordnael92]

Exactly that, the box is empty and you didn't notice any sign of tampering.

[InternetRockStar]

Exactly that, the box is empty and you didn't notice any sign of tampering.

Got it. Thanks for taking the time to respond

[InternetRockStar]

Exactly that, the box is empty and you didn't notice any sign of tampering.

Pretty sure I fucked up here. I claimed the oculus box was empty and not the package it was delivered in. Am I fucked?

Support is telling me they're checking with logistics team

[Nabeshin]

Exactly that, the box is empty and you didn't notice any sign of tampering.

Pretty sure I fucked up here. I claimed the oculus box was empty and not the package it was delivered in. Am I fucked?

Support is telling me they're checking with logistics team

I guess there's still a chance they'll think it was a manufacturing error instead of a warehouse one
But why didn't you follow the guide I posted? It's been working since April, easy and well explained

[mothered]

Pretty sure I fucked up here. I claimed the oculus box was empty and not the package it was delivered in. Am I fucked?

What's done Is done.

In future, be sure to research and confirm that the Information given to you Is true and correct.

Support is telling me they're checking with logistics team

Hopefully they don't check the batch number with the manufacturer to establish their stock count at the time of packing and dispatch.

Please reply when you've received a response.

[InternetRockStar]

Exactly that, the box is empty and you didn't notice any sign of tampering.

Pretty sure I fucked up here. I claimed the oculus box was empty and not the package it was delivered in. Am I fucked?

Support is telling me they're checking with logistics team

I guess there's still a chance they'll think it was a manufacturing error instead of a warehouse one
But why didn't you follow the guide I posted? It's been working since April, easy and well explained

My English is not the best and I was honestly just over excited, I read your guide I just confused the word parcel with packaging :/

"When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)"

I went back and read deeper into comments to see how long I should be waiting and I realised my mistake.

Hopefully they mess up more than me and call it a manufacturer error as you said but either way I will not be making mistakes like this in the future.

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Pretty sure I fucked up here. I claimed the oculus box was empty and not the package it was delivered in. Am I fucked?

What's done Is done.

In future, be sure to research and confirm that the Information given to you Is true and correct.

Support is telling me they're checking with logistics team

Hopefully they don't check the batch number with the manufacturer to establish their stock count at the time of packing and dispatch.

Please reply when you've received a response.

They emailed me back 10 minutes ago saying they're waiting on an update from the logistics team and the specialized team is trying their absolute best to get to the bottom of my issue.

I'm going to wait and see if they respond with anything else. As for the future I will definitely be researching properly before making stupid mistakes like this. Thanks for your help here

[mothered]

They emailed me back 10 minutes ago saying they're waiting on an update from the logistics team and the specialized team is trying their absolute best to get to the bottom of my issue.

When they get back to you, please reply with their exact message - word for word.

I'm going to wait and see if they respond with anything else.

They definitely will.

As for the future I will definitely be researching properly before making stupid mistakes like this.  Thanks for your help here

Yes, researching Is a crucial element with every SE that you're not familiar with.

[Nabeshin]

Given how easy they've been to hit so far, I wouldn't be surprised if you still got a refund after all

[InternetRockStar]

They emailed me back 10 minutes ago saying they're waiting on an update from the logistics team and the specialized team is trying their absolute best to get to the bottom of my issue.

When they get back to you, please reply with their exact message - word for word.

I'm going to wait and see if they respond with anything else.

They definitely will.

As for the future I will definitely be researching properly before making stupid mistakes like this.  Thanks for your help here

Yes, researching Is a crucial element with every SE that you're not familiar with.

As requested word for word

Hey, -------- here

So that we can investigate this case further, can you provide a clear picture of the shipping box that you received showing its shipping label? And since you received a Meta Quest 2 box, can you also send us a picture of it showing the device's serial number as well? Meta Quest 2 box serial number is a 14 character code that starts with "-----".



Should I say I threw the box out because it was empty? Or do i comply? Pretty worried it is over now.
Thanks for all your help here.

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Given how easy they've been to hit so far, I wouldn't be surprised if you still got a refund after all

Honestly who knows. Hopefully I get lucky here.