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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: EB Failures 08-22-2022, 02:59 AM
#11
(08-21-2022, 05:26 PM)WLT17 Wrote: (08-21-2022, 04:41 PM)mothered Wrote: (08-21-2022, 04:15 PM)WLT17 Wrote: All saying they carried out checks and that the package wasn't tampered with/was in the box/ shipping weight did not change etc
They could've made the whole thing up.
What type of evidence did they provide In support of all the above?
None, but of course i pushed for evidence but they're being extremely stubborn.
Not good enough on their part.
If they've got nothing to hide, they have everything to show. Under such circumstances, keep pushing them and If need be, request an escalation.
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Four Years of Service
Posts: 190
Threads: 16
RE: EB Failures 08-22-2022, 01:41 PM
#12
(08-21-2022, 10:05 PM)djduderizx Wrote: (08-20-2022, 07:29 PM)WLT17 Wrote: EB is usually extremely easy but i have experienced a lot of failures recently.
Samsung rejected my claim for a watch
Sony rejected my claim for earbuds
Farfetch rejected my claim for a pendant
Not sure whats going on. Maybe i am doing something wrong or companies are just cracking down on EB now / bad luck.
Did you already attempt the stores before or did you just wing it?
Seen people successful with mentioned stores before.
(08-21-2022, 10:53 PM)marengurte Wrote: (08-20-2022, 07:29 PM)WLT17 Wrote: EB is usually extremely easy but i have experienced a lot of failures recently.
Samsung rejected my claim for a watch
Sony rejected my claim for earbuds
Farfetch rejected my claim for a pendant
Not sure whats going on. Maybe i am doing something wrong or companies are just cracking down on EB now / bad luck.
what country ????
(08-22-2022, 02:59 AM)mothered Wrote: (08-21-2022, 05:26 PM)WLT17 Wrote: (08-21-2022, 04:41 PM)mothered Wrote: They could've made the whole thing up.
What type of evidence did they provide In support of all the above?
None, but of course i pushed for evidence but they're being extremely stubborn.
Not good enough on their part.
If they've got nothing to hide, they have everything to show. Under such circumstances, keep pushing them and If need be, request an escalation.
Requested escalation with all of them, and evidence. Samsung said they have requested evidence.
(This post was last modified: 08-22-2022, 01:42 PM by WLT17.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: EB Failures 08-22-2022, 04:10 PM
#13
(08-22-2022, 01:41 PM)WLT17 Wrote: Requested escalation with all of them, and evidence. Samsung said they have requested evidence.
Good.
It'll be Interesting to see what they come up with.
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Five Years of Service
Posts: 256
Threads: 17
RE: EB Failures 08-22-2022, 04:19 PM
#14
I have a feeling those stores treated his eb claim as a dna claim, hence the complication with the se.
Got too many methods, I don't know which one to use today.
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Four Years of Service
Posts: 190
Threads: 16
RE: EB Failures 08-22-2022, 07:05 PM
#15
(08-22-2022, 04:19 PM)BetterThings2 Wrote: I have a feeling those stores treated his eb claim as a dna claim, hence the complication with the se.
Nope
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Four Years of Service
Posts: 884
Threads: 37
RE: EB Failures 08-23-2022, 12:28 AM
#16
(08-22-2022, 01:41 PM)WLT17 Wrote: (08-21-2022, 10:05 PM)djduderizx Wrote: (08-20-2022, 07:29 PM)WLT17 Wrote: EB is usually extremely easy but i have experienced a lot of failures recently.
Samsung rejected my claim for a watch
Sony rejected my claim for earbuds
Farfetch rejected my claim for a pendant
Not sure whats going on. Maybe i am doing something wrong or companies are just cracking down on EB now / bad luck.
Did you already attempt the stores before or did you just wing it?
Seen people successful with mentioned stores before.
(08-21-2022, 10:53 PM)marengurte Wrote: (08-20-2022, 07:29 PM)WLT17 Wrote: EB is usually extremely easy but i have experienced a lot of failures recently.
Samsung rejected my claim for a watch
Sony rejected my claim for earbuds
Farfetch rejected my claim for a pendant
Not sure whats going on. Maybe i am doing something wrong or companies are just cracking down on EB now / bad luck.
what country ????
(08-22-2022, 02:59 AM)mothered Wrote: (08-21-2022, 05:26 PM)WLT17 Wrote: None, but of course i pushed for evidence but they're being extremely stubborn.
Not good enough on their part.
If they've got nothing to hide, they have everything to show. Under such circumstances, keep pushing them and If need be, request an escalation.
Requested escalation with all of them, and evidence. Samsung said they have requested evidence.
Do keep updated if anything happens
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: EB Failures 08-23-2022, 02:27 AM
#17
(08-23-2022, 12:28 AM)djduderizx Wrote: Do keep updated if anything happens
We'll await his/her response.
Four Years of Service
Posts: 190
Threads: 16
RE: EB Failures 08-24-2022, 11:18 AM
#18
Finally had a successful EB! Bose earbuds nice and easy.
Four Years of Service
Posts: 884
Threads: 37
RE: EB Failures 08-24-2022, 02:32 PM
#19
(08-24-2022, 11:18 AM)WLT17 Wrote: Finally had a successful EB! Bose earbuds nice and easy.
Well done!
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Eight Years of Service
Posts: 182
Threads: 20
RE: EB Failures 08-24-2022, 06:15 PM
#20
Got 2 pending. My there sa & senn hiser
Both have ignored my initial response for well over a week. Will contact them tomorrow.
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