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Three Years of Service
Posts: 347
Threads: 26
RE: Dyson SE? 10-07-2023, 10:04 PM
#11
(10-07-2023, 09:41 PM)Infamous90 Wrote: Doing SN with them. Claimed that the battery exploded and the vacuum cleaner burned down. Sent them few pics, they apologized and said they’ll get back to me next week!
No. This gets escalated to the very last department, and what ends up happening is deep dive into an investigation. Refund could take longer because of it. Products blowing up (i've learned) is a serious fucking issue and will definitely get companies full attention. You don't want FULL attention.
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Three Years of Service
Posts: 154
Threads: 1
RE: Dyson SE? 10-07-2023, 10:13 PM
#12
(10-07-2023, 10:04 PM)HeadxHunter Wrote: (10-07-2023, 09:41 PM)Infamous90 Wrote: Doing SN with them. Claimed that the battery exploded and the vacuum cleaner burned down. Sent them few pics, they apologized and said they’ll get back to me next week!
No. This gets escalated to the very last department, and what ends up happening is deep dive into an investigation. Refund could take longer because of it. Products blowing up (i've learned) is a serious fucking issue and will definitely get companies full attention. You don't want FULL attention.
This is my 3d SN that I’ve done this way. Both other times, I got replacements worth 350 and 200$. I believe my case, in details, was good enough to get a refund. But yeah, anything is possible. I will wait for their answer, and if they don’t, I won’t push it.
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Three Years of Service
Posts: 347
Threads: 26
RE: Dyson SE? 10-07-2023, 10:16 PM
#13
(10-07-2023, 10:13 PM)Infamous90 Wrote: (10-07-2023, 10:04 PM)HeadxHunter Wrote: (10-07-2023, 09:41 PM)Infamous90 Wrote: Doing SN with them. Claimed that the battery exploded and the vacuum cleaner burned down. Sent them few pics, they apologized and said they’ll get back to me next week!
No. This gets escalated to the very last department, and what ends up happening is deep dive into an investigation. Refund could take longer because of it. Products blowing up (i've learned) is a serious fucking issue and will definitely get companies full attention. You don't want FULL attention.
This is my 3d SN that I’ve done this way. Both other times, I got replacements worth 350 and 200$. I believe my case, in details, was good enough to get a refund. But yeah, anything is possible. I will wait for their answer, and if they don’t, I won’t push it.
I'm working on my sony S/N. It's been tough, they won't budge. I might to FTID. You could probably do the same.
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Three Years of Service
Posts: 154
Threads: 1
RE: Dyson SE? 10-07-2023, 10:34 PM
#14
(10-07-2023, 10:16 PM)HeadxHunter Wrote: (10-07-2023, 10:13 PM)Infamous90 Wrote: (10-07-2023, 10:04 PM)HeadxHunter Wrote: No. This gets escalated to the very last department, and what ends up happening is deep dive into an investigation. Refund could take longer because of it. Products blowing up (i've learned) is a serious fucking issue and will definitely get companies full attention. You don't want FULL attention.
This is my 3d SN that I’ve done this way. Both other times, I got replacements worth 350 and 200$. I believe my case, in details, was good enough to get a refund. But yeah, anything is possible. I will wait for their answer, and if they don’t, I won’t push it.
I'm working on my sony S/N. It's been tough, they won't budge. I might to FTID. You could probably do the same.
FTID is not safe and not recommended by Mothered. Plus I’m not sure if it will work in my country. I try to avoid sending items back, that’s why I say I disposed of them. Will try Xbox next week, let me know about Sony
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Three Years of Service
Posts: 175
Threads: 21
RE: Dyson SE? 10-08-2023, 01:45 AM
#15
(10-07-2023, 10:34 PM)Infamous90 Wrote: (10-07-2023, 10:16 PM)HeadxHunter Wrote: (10-07-2023, 10:13 PM)Infamous90 Wrote: This is my 3d SN that I’ve done this way. Both other times, I got replacements worth 350 and 200$. I believe my case, in details, was good enough to get a refund. But yeah, anything is possible. I will wait for their answer, and if they don’t, I won’t push it.
I'm working on my sony S/N. It's been tough, they won't budge. I might to FTID. You could probably do the same.
FTID is not safe and not recommended by Mothered. Plus I’m not sure if it will work in my country. I try to avoid sending items back, that’s why I say I disposed of them. Will try Xbox next week, let me know about Sony
With xbox i tried to send back a weighted box (bottles, Sn method with microsoft) and after a month it didn’t work
I bought it on amazon, returned bottles, and then chargeback
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Four Years of Service
Posts: 412
Threads: 6
RE: Dyson SE? 10-08-2023, 06:27 AM
#16
(10-07-2023, 10:34 PM)Infamous90 Wrote: (10-07-2023, 10:16 PM)HeadxHunter Wrote: (10-07-2023, 10:13 PM)Infamous90 Wrote: This is my 3d SN that I’ve done this way. Both other times, I got replacements worth 350 and 200$. I believe my case, in details, was good enough to get a refund. But yeah, anything is possible. I will wait for their answer, and if they don’t, I won’t push it.
I'm working on my sony S/N. It's been tough, they won't budge. I might to FTID. You could probably do the same.
FTID is not safe and not recommended by Mothered. Plus I’m not sure if it will work in my country. I try to avoid sending items back, that’s why I say I disposed of them. Will try Xbox next week, let me know about Sony
It is safe but sometimes it fails. I most SN cases, ftid will help you in refund.
Five Years of Service
Posts: 147
Threads: 17
------------------------------- 10-09-2023, 01:14 AM
#17
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(This post was last modified: 02-21-2024, 05:49 AM by h4mm3rsy.)
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Three Years of Service
Posts: 175
Threads: 21
RE: Dyson SE? 10-10-2023, 09:36 AM
#18
They came to pick up the box 🤞
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Three Years of Service
Posts: 175
Threads: 21
RE: Dyson SE? 10-20-2023, 09:23 PM
#19
Update: SUCCESS!!
After 2 weeks of courier investigation i have received the paypal mail of incoming refund!!
Super easy for a 700€ vacuum! Super happy with this EB!!! 🎉
Three Years of Service
Posts: 926
Threads: 59
RE: Dyson SE? 11-03-2023, 08:49 PM
#20
(10-20-2023, 09:23 PM)giacobmx Wrote: Update: SUCCESS!!
After 2 weeks of courier investigation i have received the paypal mail of incoming refund!!
Super easy for a 700€ vacuum! Super happy with this EB!!! 🎉
congratulations on the hit I'm happy for you but I have a question though
Did you hit them with a PayPal dispute or was it just regular EB?
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