Four Years of Service
Posts: 181
Threads: 19
RE: Dell SE 01-02-2024, 09:29 AM
#26
Quick update :
They responded to my email and said this, 'Thank you for contacting Dell Customer Care.
Good Morning, Greetings for the day!
I Wish you a happy New Year!
I tried calling you on 28 Dec 2023 at 10:42 AM. However, the call was routed to voicemail.
I escalated the issue to carriers and they confirmed the order was delivered to the correct address. To resolve the issue at the earliest, I escalated the issue further internally and waiting f
Thank you for choosing Dell. We appreciate your business.'
What should I do now? Just wait?
Anything I say and do here is completely fictional.
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Three Years of Service
Posts: 365
Threads: 43
RE: Dell SE 01-03-2024, 10:33 PM
#27
(01-02-2024, 09:29 AM)fortune Wrote: Quick update :
They responded to my email and said this, 'Thank you for contacting Dell Customer Care.
Good Morning, Greetings for the day!
I Wish you a happy New Year!
I tried calling you on 28 Dec 2023 at 10:42 AM. However, the call was routed to voicemail.
I escalated the issue to carriers and they confirmed the order was delivered to the correct address. To resolve the issue at the earliest, I escalated the issue further internally and waiting f
Thank you for choosing Dell. We appreciate your business.'
What should I do now? Just wait?
" and waiting f..." is there information that you accidentally omitted? Seems like there is more to be said. Otherwise it looks like dell has started an internal investigation with the carriers...you might have to contact them again to push the agents even further.
The forum is going downhill.
I have many SEs I would like to share with other contributors. Unfortunately, that is a very small percentage of the overall community, and getting smaller by the day. I have no incentive to contribute publicly and reward the undeserving. If you feel the same and would like to discuss privately, please reach out.
"In union there is strength." - Aesop
sboah/azballer/Robinhoodd/Fagottino89
Four Years of Service
Posts: 181
Threads: 19
RE: Dell SE 01-04-2024, 09:21 AM
#28
Thats what the whole email was, I forgot to clarify that. They cut it off early.
Anything I say and do here is completely fictional.
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Four Years of Service
Posts: 181
Threads: 19
RE: Dell SE 01-05-2024, 09:36 AM
#29
This SE has failed, I don't think it's recoverable either.
'Thank you for contacting Dell Customer Care.
Good Morning, Greetings for the day!
I escalated the issue and the carriers confirmed order was delivered at the correct address and denied the replacement/refund request.'
Anything I say and do here is completely fictional.
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