[Green314]

From their ToS:

3. Delivery
4. Verification of goods
4.1 The customer is responsible for verifying the quantity and condition of the goods upon delivery and, in the event of damaged and/or missing items/products, for expressing reservations to the carrier and informing Nespresso within 7 (seven) days from receipt of the actual products, keeping the invoice and the signed delivery note.

4.2 After having followed all the requirements listed in section 4.1, Nespresso, as agreed upon with the customer, shall provide replacement products of equivalent commercial value or provide for a refund as a credit note to the customer for subsequent purchases.

5. Returns
5.1 For the purchase of machines and/or accessories made via the Internet, call centres and off-premises, the right of withdrawal may be exercised according to what is provided for by the Consumer Code (Legislative Decree No. 21 of 21.02.2014, in Official Journal 11.03.2014), within 14 calendar days from delivery of goods (or the last batch in case of multiple orders), by contacting the customer service for return shipment procedures. The goods must be returned by the consumer within 14 calendar days from the date of notification by the actual consumer to Nespresso of its decision to withdraw.

5.2 Nespresso will only accept returns of goods in perfect condition, in their original packaging , accompanied by the relative purchase invoice. When returns are carried out in accordance with what is elucidated above, Nespresso shall provide for a refund as a credit note to the customer for subsequent purchases, within a maximum of 14 days of learning about the withdrawal. Nespresso may retain the refund until it receives the goods or until the consumer provides evidence of reshipment of goods, depending on which situation arises first. The consumer is solely responsible for the decrease in value of the goods resulting from a handling of the goods other than the one required for ascertaining the nature, characteristics and functioning of the goods. Furthermore, Nespresso will also reimburse the shipping costs invoiced in conjunction with the purchase. These procedures will also apply to returns from the Vatican City State, the Republic of San Marino, the municipalities of Livigno and Campione d'Italia: in this case Nespresso will provide for the payment of the customs authorisations and taxes applicable.

5.3 On the other hand, no return will normally be accepted of food products such as capsules, biscuits, chocolate or sugar purchased directly at the boutiques or via the Internet or by phone. Specifically, once the products purchased in boutiques leave the premises, Nespresso may no longer provide for the exchange or replacement of the product. Therefore, the customer is responsible for verifying, at the time of delivery, the quantity and state of the products and, in the event of defects and/or missing items/products, for reporting the latter to the Boutique personnel prior to leaving the store. Exceptions include cases whereby defects (flattened capsules and/or capsules with missing parts, packaging defects, etc.) may not be detected by the customer at the time of purchase: in this case, replacements will be accepted, subject to prior verification by Nespresso.

I would like to listen to a opinion form somebody else, but it seems easy to me with Nespresso, don't you think?