[ItsAras]

Update: Received my package, closed the live chat, should get an email in the next 24 hours.

[Harryler100]

Update: Received my package, closed the live chat, should get an email in the next 24 hours.

Let us know what happens mate

[ItsAras]

Dear Customer,

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

In case that you wish to pursue this matter we recommend that you report it to the police accordingly. If the case cannot be clarified by the police please contact us again and send a copy of the file by e-mail, including the file number and police station.

We thank you for your understanding.


RIP?

[ItsAras]

The thing is I told them there was no product in the package... I know I received it.

[mothered]

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

The thing is I told them there was no product in the package... I know I received it.

Their claims management Is very poor.

You've claimed that you did not receive the "Item", so what relevance Is the delivery confirmation? I suggest asking them this very question.

[ItsAras]

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

The thing is I told them there was no product in the package... I know I received it.

Their claims management Is very poor.

You've claimed that you did not receive the "Item", so what relevance Is the delivery confirmation? I suggest asking them this very question.

I think they are stupid or smth, I messaged them I received it but there is nothing inside it and what does it have to do with the successful delivery. They just copy and paste the same thing over and over again

[Parliament]

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

The thing is I told them there was no product in the package... I know I received it.

Their claims management Is very poor.

You've claimed that you did not receive the "Item", so what relevance Is the delivery confirmation? I suggest asking them this very question.

I think they are stupid or smth, I messaged them I received it but there is nothing inside it and what does it have to do with the successful delivery. They just copy and paste the same thing over and over again

Ask for a escalation to management or call them.

[mothered]

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

The thing is I told them there was no product in the package... I know I received it.

Their claims management Is very poor.

You've claimed that you did not receive the "Item", so what relevance Is the delivery confirmation? I suggest asking them this very question.

I think they are stupid or smth, I messaged them I received it but there is nothing inside it and what does it have to do with the successful delivery. They just copy and paste the same thing over and over again

It's totally unacceptable.

Request that your claim be escalated to a senior level.

[ItsAras]

@mothered Broooo. They are so stupid.
I told them to direct me to senior, manager or a guy with proper English skills.
All they do is copy and paste the same email
I think they are just lazy and do nothing there...
I tried to open another live chat and told to escalate it to someone experienced the same female responded

[Defeat]

@mothered Broooo. They are so stupid.
I told them to direct me to senior, manager or a guy with proper English skills.
All they do is copy and paste the same email
I think they are just lazy and do nothing there...
I tried to open another live chat and told to escalate it to someone experienced the same female responded

I find calling is always a better choice.