[ochjadd]

^ When you receive this, please provide It exactly as written.

I've received an response from the company, they sent me the following:

"We once again received a response from the Fedex investigation and they claim the following:

FedEx made internal investigation.
It was delivered at (adress)  and the client received it by signing it. Currier told it was a (description of my family member that opened the door). After the local FedEx received our FedEx investigation request, they went back to the address and the customer confirmed that everything was correct and the package has been received

Can you confirm that this is correct?."

What will be the best response to this?
If anyone could help me I would really appreciate it.

They are saying "customer confirmed that everything was correct and the package has been received", however your family member is not the customer, you are and you have not received anything.
Miscommunications within a family happen all the time, especially within a large family and everyone keeps ordering, its not uncommon for someone to just handle their own stuff, like you.

That's true. If I tell the company that it was a miscommunication they will probably send fedex to my house again, how do I make my family deal with them when I'm not home? What do I say to my family?

Thanks for your help btw

---

Yes it did take place, my family member opened the door for the driver and answered some questions. I'm not sure what my family member answered exactly.

Find out exactly what was said, In particular If a name was given to the carrier driver.

It will determine whether the DNA can move forward.

I will try to find out.

Can you explain to me what the options are if the name was given to the carrier?

[mothered]

Can you explain to me what the options are if the name was given to the carrier?

The driver obviously doesn't know the names of your family members, so If the name was given to him at the time the package was accepted, It confirms receipt of goods.