[mothered]

After the company sent me the "proof of shipment" I told them that I never signed for any package and that my signature doesn't look anything like the one they sent me. The company responded with an email stating that another investigation will be started and that it will take 1-2 weeks. In the same e-mail the company also stated the following:
"I will also send you an attachment shortly in which you must sign for not receiving the package"
What kind of attachment can this be?

Please post the document when you receive It.

This is an success indicatior right?

It certainly Is heading In the right direction.

The reason being, their evidence Is Inconclusive thus another Investigation Is opened (which won't make a difference), as well as asking you to sign a document.

A day later I received an e-mail from the company in which the company stated the following:
"See FedEx's response here:
FedEx wrote me back saying Courier went back and recipient confirmed they have the package.
From what I can hear, FedEx confirms that they have delivered the package.

^ They've already said this, so I don't know why they're repeating themselves.

[ochjadd]

After the company sent me the "proof of shipment" I told them that I never signed for any package and that my signature doesn't look anything like the one they sent me. The company responded with an email stating that another investigation will be started and that it will take 1-2 weeks. In the same e-mail the company also stated the following:
"I will also send you an attachment shortly in which you must sign for not receiving the package"
What kind of attachment can this be?

Please post the document when you receive It.

This is an success indicatior right?

It certainly Is heading In the right direction.

The reason being, their evidence Is Inconclusive thus another Investigation Is opened (which won't make a difference), as well as asking you to sign a document.

A day later I received an e-mail from the company in which the company stated the following:
"See FedEx's response here:
FedEx wrote me back saying Courier went back and recipient confirmed they have the package.
From what I can hear, FedEx confirms that they have delivered the package.

^ They've already said this, so I don't know why they're repeating themselves.

Hey! I'm still mailing back and forward with the company.
Since the last update the company told me that they have started an investigation about the handling of the package.
Yesterday I emailed the company to ask for an update on the investigation. they replied with the following:
"We received an interim reply that Fedex claims that you as a customer received the package. We have asked Fedex for clear identification, because they need to provide proof of course. We will keep you updated."

What kind of proof is the company looking for?
Do you think this will succeed?

[mothered]

What kind of proof is the company looking for?

It's difficult to say what their Interpretation of "proof" Is.

It could simply be GPS/tracking coordinates, which Is useless to verify person-to-person deliveries.

Do you think this will succeed?

As It stands, there's no concrete evidence to decline the claim, so It's looking good so far.

[ochjadd]

What kind of proof is the company looking for?

It's difficult to say what their Interpretation of "proof" Is.

It could simply be GPS/tracking coordinates, which Is useless to verify person-to-person deliveries. 

Do you think this will succeed?

As It stands, there's no concrete evidence to decline the claim, so It's looking good so far.

I have a quick update on where my claim stands. After my last mail I didn't receive any evidence that my package was delivered, so I asked the company for clarification on where my claim stands. I received this reply:

"We have again explicitly asked for an update on the investigation.

This is usually a tricky situation if the carrier also stands by their claim, claiming that you would have received it.

The supplier has sent an ultimate and final letter that will also have to provide a final answer.

You will be notified of this."

I will update you guys when I receive a update.

[mothered]

The supplier has sent an ultimate and final letter that will also have to provide a final answer.

^ When you receive this, please provide It exactly as written.

[ochjadd]

The supplier has sent an ultimate and final letter that will also have to provide a final answer.

^ When you receive this, please provide It exactly as written.

I've received an response from the company, they sent me the following:

"We once again received a response from the Fedex investigation and they claim the following:

FedEx made internal investigation.
It was delivered at (adress) and the client received it by signing it. Currier told it was a (description of my family member that opened the door). After the local FedEx received our FedEx investigation request, they went back to the address and the customer confirmed that everything was correct and the package has been received

Can you confirm that this is correct?."

What will be the best response to this?
If anyone could help me I would really appreciate it.

[mothered]

What will be the best response to this?

Did the following events take place?

It was delivered at (adress)  and the client received it by signing it.

After the local FedEx received our FedEx investigation request, they went back to the address and the customer confirmed that everything was correct and the package has been received

[ochjadd]

What will be the best response to this?

Did the following events take place?

It was delivered at (adress)  and the client received it by signing it.

After the local FedEx received our FedEx investigation request, they went back to the address and the customer confirmed that everything was correct and the package has been received

Yes it did take place, my family member opened the door for the driver and answered some questions. I'm not sure what my family member answered exactly.

[Hardred]

The supplier has sent an ultimate and final letter that will also have to provide a final answer.

^ When you receive this, please provide It exactly as written.

I've received an response from the company, they sent me the following:

"We once again received a response from the Fedex investigation and they claim the following:

FedEx made internal investigation.
It was delivered at (adress)  and the client received it by signing it. Currier told it was a (description of my family member that opened the door). After the local FedEx received our FedEx investigation request, they went back to the address and the customer confirmed that everything was correct and the package has been received

Can you confirm that this is correct?."

What will be the best response to this?
If anyone could help me I would really appreciate it.

They are saying "customer confirmed that everything was correct and the package has been received", however your family member is not the customer, you are and you have not received anything.
Miscommunications within a family happen all the time, especially within a large family and everyone keeps ordering, its not uncommon for someone to just handle their own stuff, like you.

[mothered]

Yes it did take place, my family member opened the door for the driver and answered some questions. I'm not sure what my family member answered exactly.

Find out exactly what was said, In particular If a name was given to the carrier driver.

It will determine whether the DNA can move forward.