Six Years of Service
Posts: 28
Threads: 7
DNA - Courier consequences 09-17-2020, 09:58 AM
#1
If one was to DNA a package, what are the consequences on the courier who delivered the parcel? Don't want to get the little guy in hot water. Do most companies just write the loss off or would the driver be held responsible?
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Six Years of Service
Posts: 192
Threads: 17
RE: DNA - Courier consequences 09-17-2020, 10:24 AM
#2
Your question is not specific enough. The consequences will vary on a wide range of factors such as but not limited to: the price of the item, the courier company, the size and weight of the item, the company the item was purchased from, their general protocol for dealing with such situations, the protocol of the courier company for dealing with such situations. The customer service representatives you deal with from both store you purchased from, and courier company, and said representatives current mood. Even Corona virus can affect this technically. Even factors you wouldn't have thought would affect it, such as if the said delivery driver happens to be on annual leave whilst you claim DNA.
(This post was last modified: 09-17-2020, 10:26 AM by durden666.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA - Courier consequences 09-17-2020, 10:33 AM
#3
There are no hard and fast rules.
Whether companies open Investigations and If carriers are personally questioned over their delivery run, Is predominantly done on a case-by-case basis. The probability of the driver being held responsible, Increases If there's a record of undelivered goods against his/her name.
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Six Years of Service
Posts: 3,904
Threads: 102
RE: DNA - Courier consequences 09-17-2020, 10:52 AM
#4
I was about the answering but the two users above me have gave a better answer.
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Six Years of Service
Posts: 106
Threads: 2
RE: DNA - Courier consequences 09-17-2020, 02:05 PM
#5
I remember one time having some angry ass DPD driver try and smash down my door for a delivery. Dude was pissed, never saw him again
Six Years of Service
Posts: 106
Threads: 2
RE: DNA - Courier consequences 09-17-2020, 02:46 PM
#7
Yeah haven't done a DNA with DPD since. For a while after that, all deliveries to my name had to be ID'ed!
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Six Years of Service
Posts: 28
Threads: 7
RE: DNA - Courier consequences 09-17-2020, 05:16 PM
#9
DPD take the photo once you’ve opened the door to them
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