[mothered]

If they ask for a letter

It depends on the type of letter they're requesting.

Self-written, sworn statement, affidavit, statutory declaration- all are dealt with differently.

This is the email:

"Dear Customer,

Thank you for your message.

I would like to inform you that the courier has provided proof of delivery with recipients signature and declared it delivered.

Attached please find the POD for your reference.

However if you have not received the item as such the courier requires the following documents to proceed with the investigation.

1: A copy of your ID proof
2: A dated letter with the message that you have not received the package, signed by yourself.

Please keep the attachment size below 1MB and send the documents before 22nd August.

I hope that we can receive them from you soon."

What would you interpret that as? Thanks guys

Judging by their request, It's only a handwritten letter.

If this Is solely the case, It's not legally-binding, so It's fine to sign It.