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Four Years of Service
Posts: 52
Threads: 8
RE: DJI FPV Drone 08-02-2022, 12:24 AM
#21
(08-01-2022, 04:14 PM)Nabeshin Wrote: Can vouch for DJI's support, I crashed my drone (well, it crashed itself) while having it follow my car through the woods
It hit a branch and fell, cause the auto-avoid system didn't engage
Sent them the drone, got a replacement completely free since it was a software fault
Wow, that’s even better.
(07-23-2022, 02:15 PM)futterbuckz Wrote: Oh I’m sure their service is excellent to actual, legit customers 
Haha, definitely 😆
Too bad for these overpriced & money grabbing companies we can’t always be.
(This post was last modified: 08-02-2022, 12:32 AM by jellybelly.)
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Four Years of Service
Posts: 8
Threads: 1
RE: DJI FPV Drone 08-02-2022, 11:31 PM
#22
(08-01-2022, 12:52 PM)mothered Wrote: Any updates?
So I have an update but it isnt what i expected.. Its a loss but I'll take it..
Everithing goes fine
- 'SN': no problem taken from ebay
(never bought a drone)
- Proof of purchase: no double check (asked to a random ebay buyer)
- Story: First fly - Drone damaged 'smoke' - My son was in danger - I throwh it in the garbage - Door-to-door garbage collection passed on monday morning - No proof with photos
- Photo of the drone: absent
(thats why my SE failed)
They'll send me a battery brand new for free (150$) and a discond code of 50$ (for the purchase of the drone)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DJI FPV Drone 08-03-2022, 03:26 AM
#23
(08-02-2022, 11:31 PM)kebab-987 Wrote: - Photo of the drone: absent (thats why my SE failed)
Tell them that unbeknownst to you, your brother (who was with you at the time of the Incident) took a photo on his cell phone and only recently told you about It.
(08-02-2022, 11:31 PM)kebab-987 Wrote: They'll send me a battery brand new for free (150$) and a discond code of 50$ (for the purchase of the drone)
Well, that's 200$ worth of goods for free - a partial successful result.
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Four Years of Service
Posts: 823
Threads: 8
RE: DJI FPV Drone 08-03-2022, 08:34 AM
#24
Yeah, it shouldn't be hard to find a photo of that drone, or even a video of someone flying it
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Eight Years of Service
Posts: 38
Threads: 3
RE: DJI FPV Drone 08-04-2022, 07:41 AM
#25
No they want make you send those other items back because it comes in that bundle as 1 price. they will send you new air unit .
(07-23-2022, 02:15 PM)futterbuckz Wrote: (07-23-2022, 12:43 PM)kebab-987 Wrote: (07-23-2022, 12:26 PM)mothered Wrote: The disposed of the faulty Item method.
There have been many reports of drones smoking.
Yeah but the problem is that there are 3 item in the bundle (1,3k)
- drone 700$
- glasses 550$
- remote 150$
If the problem is the drone, what if they ask me to return the others products? Can i say that I have throwned everything?
Trying the same drone with the SN method. Claim is ongoing, I’ll update you when they reply.
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