[Itsit]

I am attempting an SE on Curry’s for AirPods. The reply I have received is ‘ we advise you to contact your card issuer as they will support me for goods not received as expected’

I replied stating the obvious that I bought from them, how do they expect me to contact my card issuer and how does this make any sense.
I’ve also used different credentials so contacting my card issuer is not an option.

[Turbando]

I'd insist that it's their responsibility

[mothered]

The reply I have received is ‘ we advise you to contact your card issuer as they will support me for goods not received as expected’

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

[Itsit]

The reply I have received is ‘ we advise you to contact your card issuer as they will support me for goods not received as expected’

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.

[mothered]

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.

Nonsense.

Tell them to provide evidence that clearly demonstrates the goods were In the package at the time of delivery to your premises.

[Quitelargegenitalman]

The reply I have received is ‘ we advise you to contact your card issuer as they will support me for goods not received as expected’

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.

That's strange. They are basically encouraging you to do a charge back.

[Itsit]

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.

That's strange. They are basically encouraging you to do a charge back.

Could this possibly be because they somehow know the credentials are wrong?

[mothered]

@Itsit, have you received a response since your last communication with Currys?

[Itsit]

@Itsit, have you received a response since your last communication with Currys?

I have checked, and can confirm the Apple AirPods Pro - MagSafe Case were brand new from the manufacturer with strict quality controls, followed by stock check, therefore we are confident the parcel left us complete.

The courier investigation shows the box was delivered directly to yourself, in good condition with no signs of tampering or damage to the packaging.

Please do speak to your card provider for further information on how to raise a claim for goods received not as ordered.

[mothered]

The courier investigation shows the box was delivered directly to yourself, in good condition with no signs of tampering or damage to the packaging.

They're not listening to your request.

Where's the evidence demonstrating the package was not damaged? They could've made the whole thing up.