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Nine Years of Service
Posts: 532
Threads: 158
RE: Computer Monitor 02-11-2019, 06:58 PM
#21
(02-11-2019, 06:56 PM)SaMoo7 Wrote: (02-11-2019, 06:43 PM)Malcom Wrote: UPDATE: I received the monitor and called amazon, they told me they will contact the belgium post (bpost) and ask where the package is.
What should I do now?
Wait & Keep Calm
Okey, thanks
As long as you are living, you will face problems. But you serve a God who solves problems.
Nine Years of Service
Posts: 532
Threads: 158
RE: Computer Monitor 02-11-2019, 07:27 PM
#22
UPDATE: Here is the e-mail they sent me after the phone call (I translated it fast with google translate)
Spoiler:
Since you indicate that the package is not delivered, I contacted Bpost to carry out an investigation into the location of your package.
A study can take 2 to 3 days.
I will keep you informed of the investigation.
If you have not received the shipment on February 13, 2019, you can inform us.
When you contact us, I can immediately arrange a refund for you.
If we do not have any further information about the location of your package by that time, we will grant your request if possible.
As long as you are living, you will face problems. But you serve a God who solves problems.
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Seven Years of Service
Posts: 230
Threads: 17
RE: Computer Monitor 02-11-2019, 07:35 PM
#23
(02-11-2019, 07:27 PM)Malcom Wrote: UPDATE: Here is the e-mail they sent me after the phone call (I translated it fast with google translate)
Spoiler:
Since you indicate that the package is not delivered, I contacted Bpost to carry out an investigation into the location of your package.
A study can take 2 to 3 days.
I will keep you informed of the investigation.
If you have not received the shipment on February 13, 2019, you can inform us.
When you contact us, I can immediately arrange a refund for you.
If we do not have any further information about the location of your package by that time, we will grant your request if possible.
You're in the clear, wait and relax.
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Seven Years of Service
Posts: 1
Threads: 0
RE: Computer Monitor 02-12-2019, 05:30 PM
#24
(02-07-2019, 07:13 PM)Malcom Wrote: (02-07-2019, 03:35 PM)mothered Wrote: (02-07-2019, 01:06 PM)Malcom Wrote: Oh alright, does the dna method work with this too? Because I just want the monitor.
The DNA Is a universal carrier-based method, so It works with just about every Item and company.
I just ordered the monitor, just saying the item never arrived will be enough?
what is dna method
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Eight Years of Service
Posts: 60
Threads: 7
RE: Computer Monitor 02-13-2019, 12:07 AM
#25
(02-12-2019, 05:30 PM)glays. Wrote: (02-07-2019, 07:13 PM)Malcom Wrote: (02-07-2019, 03:35 PM)mothered Wrote: The DNA Is a universal carrier-based method, so It works with just about every Item and company.
I just ordered the monitor, just saying the item never arrived will be enough?
what is dna method
The DNA method is where you take a blood sample from your own body and cross examine it with that of the amazon representative that shipped your package. If the DNA between you guys match , that means you can call Amazon customer support and they will give you the item you ordered for free as a congratulatory measure.
In all seriousness, DNA method stands for Did Not Arrive. You essentially tell customer support that you never received your package and thus you would like a refund/replacement.
(This post was last modified: 02-13-2019, 12:08 AM by 0Centurion.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Computer Monitor 02-13-2019, 03:55 AM
#26
(02-11-2019, 07:27 PM)Malcom Wrote: UPDATE: Here is the e-mail they sent me after the phone call (I translated it fast with google translate)
Spoiler:
Since you indicate that the package is not delivered, I contacted Bpost to carry out an investigation into the location of your package.
A study can take 2 to 3 days.
I will keep you informed of the investigation.
If you have not received the shipment on February 13, 2019, you can inform us.
When you contact us, I can immediately arrange a refund for you.
If we do not have any further information about the location of your package by that time, we will grant your request if possible.
Quote:When you contact us, I can immediately arrange a refund for you.
This speaks for Itself.
Your SE has succeeded.
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Eight Years of Service
Posts: 26
Threads: 2
RE: Computer Monitor 02-13-2019, 04:48 AM
#27
No, his SE hasn't succeeded. They are still investigating. Kinda off topic but I still don't understand why people use the DNA method on such big items.
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Seven Years of Service
Posts: 12
Threads: 0
RE: Computer Monitor 02-13-2019, 04:50 AM
#28
(02-13-2019, 04:48 AM)Buffoon Wrote: No, his SE hasn't succeeded. They are still investigating. Kinda off topic but I still don't understand why people use the DNA method on such big items.
Why wouldn't they use the DNA method?
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Eight Years of Service
Posts: 26
Threads: 2
RE: Computer Monitor 02-13-2019, 05:02 AM
#29
(02-13-2019, 04:50 AM)unsurpassab1e Wrote: (02-13-2019, 04:48 AM)Buffoon Wrote: No, his SE hasn't succeeded. They are still investigating. Kinda off topic but I still don't understand why people use the DNA method on such big items.
Why wouldn't they use the DNA method?
Have you not seen how big boxes are when a monitor is inside? Once they start to investigate, I assume the courier will contact the person who "didn't" deliver the item and said person will remember the item because of its size. ITS BIG....
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Nine Years of Service
Posts: 532
Threads: 158
RE: Computer Monitor 02-13-2019, 04:06 PM
#30
UPDATE: I just called them back today, they indeed refunded me and the funds will appear in 5-7 working days.
Thanks everyone for their support and quick feedback.
(This post was last modified: 02-13-2019, 04:07 PM by H3RR3S.)
As long as you are living, you will face problems. But you serve a God who solves problems.
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