[RobertJ]

Given the complexity of this case, It's best to call. You can say & express a lot more over a phone call, than live chat.

They cannot abruptly terminate the call, so don't end It until you get what you ask for.

Mind if I PM you about this?

[Vultra]

Given the complexity of this case, It's best to call. You can say & express a lot more over a phone call, than live chat.

They cannot abruptly terminate the call, so don't end It until you get what you ask for.

Although some people do within the company which is super disrespectful.

To the OP, doing some sort of attempt to get an item you want and, calling in that, you didn't receive it can be risky. Why not just pay the item that the business gave you and, keep the game.
To do this type of thing is just a hassle and annoying.

[mothered]

Given the complexity of this case, It's best to call. You can say & express a lot more over a phone call, than live chat.

They cannot abruptly terminate the call, so don't end It until you get what you ask for.

Mind if I PM you about this?

I'm Inundated with PMs and haven't the time to attend to each and every message. I have enough to do on this board, let alone multitasking my personal commitments.

It's best to keep communications on this thread.

[mothered]

Given the complexity of this case, It's best to call. You can say & express a lot more over a phone call, than live chat.

They cannot abruptly terminate the call, so don't end It until you get what you ask for.

Although some people do within the company which is super disrespectful.

Of course It can happen, but If you call back and speak with either the same representative or their supervisor, It won't happen again.

They have customer protocols that they must conform to.