[titchyyyy]

So

I decided to try a different store in the UK as I was bored of doing Amazon and it looks like I've took the challenge on of a company who use CCTV during packing. They're not a huge company like Amazon but they're not a small company either.

I told them I received the wrong items in the box and they put it under investigation. They've messaged me back saying they have CCTV footage proving they put the correct item in the box.

Should I cut my losses and admit defeat? Or should I challenge them on this?

I mean, I've seen CCTV before, unless their CCTV is literally on ground level, surely it wouldn't have the quality to be able to zoom into the parcel and see the address on it? It's all well and good the CCTV showing the 'correct' item being packed but unless the CCTV shows both the address label + correct item being placed in the box and it being sealed, the proof doesn't stand up, does it?

Any advice would be nice.

[phobetor00]

I would try to be imaginative with this case, as they seem to be overly defensive with the CCTV bulshit.
Keep your story and ask them if they can verify with the shipping company if there was any replacement in packages or any incidents in the distribution? Tell them as well you took the initiative of contacting the shipping company, and you were told they couldn't verify the senders as the box label might have been damaged along the way.

Let them proceed with the investigation for you, stressing the fact that you're the one at loss and that you're counting on their full support.

[vodor]

What company was it? I've been stung by CCTV before, and they sent me the footage. The camera was literally a couple of feet over the packing area and you could clearly see it being put in.

[karoloydi]

What company was it?  I've been stung by CCTV before, and they sent me the footage.  The camera was literally a couple of feet over the packing area and you could clearly see it being put in.

At this point you can only claim that your package was tampered with and say there were signs of tampering. Use the boxing method to make the package look tampered and take a picture to send them. Try will then have a reason to claim back the money from the courier.

[titchyyyy]

I've sent them the requested images they asked for.

If the SE fails and the CCTV proves me wrong, I'll be happy to walk away. I wanted the GPU anyway so it's not a loss...

Thanks for all the advice