[Mark0thepolo]

update* I had a chat with them over the text on their site, told them that i got a notification yesterday that my package got delivered but upon getting home and checking, it wasn't there. they ended up telling me to call the cs of Canada post but i said i already spoke to them and they said it was delivered on their end, so the cs rep ended up escalating it for me and saying they will email me at the earliest.

You did well by referring the Issue back to the rep/agent.

Please reply when the escalation team responds.

*Update* They took forver to get back to me but they said they started a lost shipment trace with the carrier company and will let me know in 3 weeks, i guess i play the waiting game now?

I recently failed a refund for the first time by DNAing bestbuy. I tried with a monitor, but they took an image upon delivery (delivered by BestBuy themselves). When I called for claim DNA, they escalated it and denied it a few days later claiming to contact my local PD in regards to the monitor since it was "stolen off my porch." I kept harassing them about it but they wouldn't give in. You should be good to go since they didn't take a picture.

[mothered]

denied it a few days later claiming to contact my local PD in regards to the monitor since it was "stolen off my porch."

On the grounds they're responsible for loss of goods, they're liable for the said theft-related Incident.

They should've made sure you personally received It, and not leave It unattended at your porch. As such, It's their error and responsibility for nonreceipt of goods, not yours.

[Highstuff984]

denied it a few days later claiming to contact my local PD in regards to the monitor since it was "stolen off my porch."

On the grounds they're responsible for loss of goods, they're liable for the said theft-related Incident.

They should've made sure you personally received It, and not leave It unattended at your porch. As such, It's their error and responsibility for nonreceipt of goods, not yours.

Alright Canada Post hit me up via email to confirm i didnt recieve my package so i did just that with the same story i gave to the rep i still didnt get a reply back but am going to email bestbuy asking for a update later today or tomorrow

[mothered]

i still didnt get a reply back but am going to email bestbuy asking for a update later today or tomorrow

Do exactly that and If need be, repeat It every so often.

[Highstuff984]

i still didnt get a reply back but am going to email bestbuy asking for a update later today or tomorrow

Do exactly that and If need be, repeat It every so often.

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Update* The executive resolutions team agent emailed me that i would receive a update in a week, but i just got another email from the best buy team saying that they escalated my case to the head office they also said there's a new case open that will get back to me within 3-5 business days. I did send another email to the support team a couple days ago but at the same time the email the best buy team sent me quoted the conversation i had with the other agent on the exectuive resolutions team agent.

[mothered]

i still didnt get a reply back but am going to email bestbuy asking for a update later today or tomorrow

Do exactly that and If need be, repeat It every so often.

\
Update* The executive resolutions team agent emailed me that i would receive a update in a week, but i just got another email from the best buy team saying that they escalated my case to the head office they also said there's a new case open that will get back to me within 3-5 business days. I did send another email to the support team a couple days ago but at the same time the email the best buy team sent me quoted the conversation i had with the other agent on the exectuive  resolutions team agent.

They're continuing with their Investigation, but on a higher level.

If you don't receive a reply within 5 days, get In touch with the escalation team.

[chiga]

Amazon might be easier, that’s what I did it on and it was simple

[Highstuff984]

Do exactly that and If need be, repeat It every so often.

\
Update* The executive resolutions team agent emailed me that i would receive a update in a week, but i just got another email from the best buy team saying that they escalated my case to the head office they also said there's a new case open that will get back to me within 3-5 business days. I did send another email to the support team a couple days ago but at the same time the email the best buy team sent me quoted the conversation i had with the other agent on the exectuive  resolutions team agent.

They're continuing with their Investigation, but on a higher level.

If you don't receive a reply within 5 days, get In touch with the escalation team.

IT WAS APPROVED!!!! finally 3-5 business days should be back in the bank account thanks for the help.

[johnnyboiog88]

\
Update* The executive resolutions team agent emailed me that i would receive a update in a week, but i just got another email from the best buy team saying that they escalated my case to the head office they also said there's a new case open that will get back to me within 3-5 business days. I did send another email to the support team a couple days ago but at the same time the email the best buy team sent me quoted the conversation i had with the other agent on the exectuive  resolutions team agent.

They're continuing with their Investigation, but on a higher level.

If you don't receive a reply within 5 days, get In touch with the escalation team.

IT WAS APPROVED!!!! finally 3-5 business days should be back in the bank account thanks for the help.

Congratulations, well done on persisting.

[mothered]

IT WAS APPROVED!!!! finally 3-5 business days should be back in the bank account thanks for the help.

Great to read.

This clearly demonstrates the Importance of remaining adamant and persevering throughout the entire claim.