[Tenney]

That'd be interesting. I'm going to save that as a second last resort before a chargeback.  Would need to order a similar sized laptop and do that.  Based on the information I've provided what alternatives do you think I have? I could attempt to keep pushing the issue in hopes the right person just helps me out. A majority state they need it back so at that point I could either get a burnt laptop or somehow do something with the prepaid label that they have sent.

What happened with your conversation pertaining to this?

The representative told me that I would receive the refund in probably 2 days or so and told me do not worry as it is being processed.

Did you get the name of the representative In question, or do you have written confirmation of the (pending) refund?

I do not remember the name of one of the reps on the phone, but I have the chat logs saved / screenshotted of one from the chat service who confirmed that I would receive a refund in a few days. As far as the general conversation goes, it seems that while a couple reps have promised a return / refund, they're now claiming that that was with the stipulation of the item being returned. This was not disclosed to me at the time but apparently that is the terms. They'll start the refund once they get the tracking information apparently and I'm sure they'll check the package on arrival. I was thinking though would it be possible to somehow ship it there using their tracking information, but somehow bypass this factor. Obviously burning another laptop beyond recognizance would be smart, but the laptop in question is a massive sized one so I don't know how well it would work.