[zocits]

After an assessment of your account, we’ve made the decision to not process your claim as your account activity is not in line with our Terms and Conditions.



Your account has been deactivated and we’ve made the decision to not accept any further orders from you. In the event that any orders are placed on a new or any associated accounts they will be automatically cancelled and your account and any associated accounts will be deactivated, as per our Terms and Conditions.

They said this after saying i’d receive a refund. So now the clothes i got can’t even be returned as i’ve worked them

[andyframpton]

What country is this for?

[zocits]

What country is this for?

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

[plop442]

What country is this for?

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

[zocits]

What country is this for?

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

I’ve had previous account blocked but
I made new accounts and only made orders on mobile data so i don’t know how they could have traced it back to being me. Might just have to keep my items as i cant even return them anymore

[plop442]

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

I’ve had previous account blocked but
I made new accounts and only made orders on mobile data so i don’t know how they could have traced it back to being me. Might just have to keep my items as i cant even return them anymore

You can return them, you just need to pay for postage yourself. I returned one item today. You can also download a free returns label from Royal Mail website and send it that way.

[stealthysnake88]

What country is this for?

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

Maybe they linked you.
You paid with each account on a different vcc right?
VPN/ 4G on when ordering/ going on live chat?

[mothered]

i just contacted them and they have put in an appeal.

Good.

Please reply when you've received their response.

They haven’t even stated a reason for rejecting the refund and closing my account.

Precisely.

That's what needs to be established prior to taking further action on your end.

[zocits]

Uk
i just contacted them and they have put in an appeal. They haven’t even stated a reason for rejecting the refund and closing my account. Gonna chase it up

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

Maybe they linked you.
You paid with each account on a different vcc right?
VPN/ 4G on when ordering/ going on live chat?

yeah new everything.

[stealthysnake88]

Same here bro. Had 3 packages arrive today, collected from collection point. I chatted with reps and all said my accounts were blocked when they checked details. Funny enough, I logged in each account perfectly fine. When I told them my items were missing, they checked and said account was blocked. I don't know if it'd because all accounts were fresh or if they linked me. I paid via vcc but same PayPal and collection points.

Maybe they linked you.
You paid with each account on a different vcc right?
VPN/ 4G on when ordering/ going on live chat?

yeah new everything.

im not sure then mate, try your mates device