Asking for advice - fixing a SE on Amazon

RedSoldier · 03-20-2023, 07:55 PM

Hello there!

I am asking for advice regarding how to proceed for a SE on Amazon.

I recently purchased a MacBook Pro (>2500€) using my very old and legit account (never refunded anything before). I had a guy who tried to obtain an instant refund for me using the damaged shipment method and he managed to change the tracking status from "delivered to locker" to "damaged while in transit". However, I later received a mail from Amazon saying that they would like to issue a complete refund but - due to being a high value order - they will process the refund only when the damaged item comes back to their warehouse. Since the item was still in the locker at that time, I went there and collected it the day after. Afterwards, the tracking was updated and it now says "collected from locker".

What should I do in this case? I was thinking about trying to contact again amazon support to see if I get another rep who's more willing to approve a refund by saying that the item was collected from the locker but as stated by tracking it is heavily damaged and by telling him that it is incredible that they allowed the delivery of a damaged order anyway. Would it work?

Thanks in advance guys! Smile

RedSoldier · 03-21-2023, 05:09 PM

Any advice on how to proceed?

irineuvocenaosabenemeu · 03-21-2023, 06:00 PM

Maybe ask that guy again to change the tracking or is that not possible?

RedSoldier · 03-25-2023, 12:37 PM

(03-21-2023, 06:00 PM)irineuvocenaosabenemeu Wrote: Maybe ask that guy again to change the tracking or is that not possible?

I would prefer to not rely on him again since he failed the first time.

RedSoldier · 03-26-2023, 12:06 PM

Any advice on how to proceed?

@mothered

mothered · 03-27-2023, 01:24 AM

Quote: I had a guy who tried to obtain an instant refund for me using the damaged shipment method and he managed to change the tracking status from "delivered to locker" to "damaged while in transit".

Hilarious.

How did the SE'er expect an Instant refund on a damaged product of that value? It's common sense that Amazon will request the Item be returned. I cannot fathom how most social engineers fail to use logic.

Quote:I was thinking about trying to contact again amazon support to see if I get another rep who's more willing to approve a refund by saying that the item was collected from the locker but as stated by tracking it is heavily damaged and by telling him that it is incredible that they allowed the delivery of a damaged order anyway.

Amazon will remain adamant on the return - It's damaged, send It back and you'll be refunded. It's that simple.

It's circumventing the return that you need to focus on.

RedSoldier · 03-27-2023, 11:48 AM

Quote:Amazon will remain adamant on the return - It's damaged, send It back and you'll be refunded. It's that simple.

It's circumventing the return that you need to focus on.

Boxing them using dry ice would work?

mothered · 03-27-2023, 12:08 PM

(03-27-2023, 11:48 AM)RedSoldier Wrote: Boxing them using dry ice would work?

What's the exact weight of the MacBook?

RedSoldier · 03-27-2023, 12:13 PM

(03-27-2023, 12:08 PM)mothered Wrote:
(03-27-2023, 11:48 AM)RedSoldier Wrote: Boxing them using dry ice would work?
What's the exact weight of the MacBook?

The shipping label on the package reports 3.45 kg.

mothered · 03-27-2023, 12:16 PM

(03-27-2023, 12:13 PM)RedSoldier Wrote: The shipping label on the package reports 3.45 kg.

That's the gross/shipping weight.