[Kevin12861]

Last time on My iPhone 13 eb they said they’ll start an investigation and 3 days later I came back and ask for my refund and they gave me
I think I’ll talk to another agent

Was that also Amazon?

Yes Amazon

[mothered]

I had that I opened my parcel and my watch was not inside and the person said this

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

        *  - The delivery address regarding this incident.
        *  - The items were delivered according to the carrier tracking.
        *  - The report was created for stolen items/theft/larceny/ or other similar crime.
        *  - The status of the report is completed or closed.
        *  - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in “pending” or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

As already stated by another member, file the PR.

I had that I opened my parcel and my watch was not inside

^ Just to clarify your approach, did you claim that the entire goods (box & watch) were missing from the package?

[Kevin12861]

I just said I opened the package and the watch wasn’t inside

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I don’t really understand this police report side of things

[mothered]

I just said I opened the package and the watch wasn’t inside

Then a PR Is warranted If the package was tampered with.

I don’t really understand this police report side of things

What Is It that you don't understand?

[Kevin12861]

I just said I opened the package and the watch wasn’t inside

Then a PR Is warranted If the package was tampered with.

I don’t really understand this police report side of things

What Is It that you don't understand?

That I have to get a police report as when I eb my 13 pro they said they’ll start an investigation and I’d have to wait 3 days

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Also I I’ve opened and used the watch I managed to peel the seal without ripping it for the watch but as for the straps I did rip the sticker off could/ would i be able to do the boxed method by starting a return and send the package empty. With the charger watch and straps missing

[mothered]

That I have to get a police report as when I eb my 13 pro they said they’ll start an investigation and  I’d have to wait 3 days

Both the Investigation and PR Is only required to move forward with the claim, hence there's no cause for concern.

Also I I’ve opened and used the watch I managed to peel the seal without ripping it for the watch but as for the straps I did rip the sticker off could/ would i be able to do the boxed method by starting a return and send the package empty. With the charger watch and straps missing

Absolutely.

They're light enough to box without the need to substitute the weight.

[Kevin12861]

That I have to get a police report as when I eb my 13 pro they said they’ll start an investigation and  I’d have to wait 3 days

Both the Investigation and PR Is only required to move forward with the claim, hence there's no cause for concern.

Also I I’ve opened and used the watch I managed to peel the seal without ripping it for the watch but as for the straps I did rip the sticker off could/ would i be able to do the boxed method by starting a return and send the package empty. With the charger watch and straps missing

Absolutely.

They're light enough to box without the need to substitute the weight.

I think I’ll just request a return and send the empty box along with another product I have to return so this should be okay
Think this will be less hassle than making a trek to the police department to get a form to fill and contacting back and forth

[mothered]

I think I’ll just request a return and send the empty box  along with another product I have to return so this should be okay

So you're going ahead with the boxing method?

[Kevin12861]

I think I’ll just request a return and send the empty box  along with another product I have to return so this should be okay

So you're going ahead with the boxing method?

Yes iam

[K03NT3S31N]

Yes  iam

Am I understanding this right? You're requesting a return for a watch that (according to Amazon) you never received (therefore the PR)?