[Ordnael92]

I understand thanks, placed order will update when doing the SE.

If you remember, please tag me.

Amazon gave me the serial number of the watch on the tracking section. Wouldn't this mean they know the contents of the box?

Isn't the SN written on the box itself?

[mothered]

Amazon gave me the serial number of the watch on the tracking section. Wouldn't this mean they know the contents of the box?

They'd know precisely which dedicated Item the serial number belongs to.

[Huncho]

If you remember, please tag me.

Amazon gave me the serial number of the watch on the tracking section. Wouldn't this mean they know the contents of the box?

Isn't the SN written on the box itself?

Yeah I think so, it's just strange amazon updated the tracking and gave me the serial number before I've received it maybe it's for security reasons

[mothered]

Isn't the SN written on the box itself?

It's on the back of the box.

[Huncho]

Isn't the SN written on the box itself?

It's on the back of the box.

I used the chat to say the box was empty and the rep kept saying you have to return it for refund then I made it blunt and told him nothing was in the box, he replied with '' I will transfer it to relevant department they will contact you via email'' and then later replied '' they will contact you via email with in 24hours ''

UPDATE! - I started a new chat right away , the rep was also confused and said I should return for refund , I replied with ''What can I return, there's no watch inside'' and the new rep said ''No worries you no need to return, our team will help your free replacement or full refund wait they reply''

[mothered]

Isn't the SN written on the box itself?

It's on the back of the box.

I used the chat to say the box was empty and the rep kept saying you have to return it for refund then I made it blunt and told him nothing was in the box, he replied with '' I will transfer it to relevant department they will contact you via email'' and then later replied '' they will contact you via email with in 24hours ''

UPDATE! - I started a new chat right away , the rep was also confused and said I should return for refund , I replied with ''What can I return, there's no watch inside'' and the new rep said ''No worries you no need to return, our team will help your free replacement or full refund wait they reply''

Amazon's pea-brain reps are getting worse by the day - they struggle to comprehend something that's so blatantly obvious and logical.

That aside, If you don't receive a reply In due course, be sure to contact them.

[Huncho]

It's on the back of the box.

I used the chat to say the box was empty and the rep kept saying you have to return it for refund then I made it blunt and told him nothing was in the box, he replied with '' I will transfer it to relevant department they will contact you via email'' and then later replied '' they will contact you via email with in 24hours ''

UPDATE! - I started a new chat right away , the rep was also confused and said I should return for refund , I replied with ''What can I return, there's no watch inside'' and the new rep said ''No worries you no need to return, our team will help your free replacement or full refund wait they reply''

Amazon's pea-brain reps are getting worse by the day - they struggle to comprehend something that's so blatantly obvious and logical.

That aside, If you don't receive a reply In due course, be sure to contact them.

I received an email at 12:58pm basically saying I have to get a police report to pursue further because they still think I haven't received the product I replied saying ''
The box was definitely received, however it was empty and the watch was not inside. '' and I received another email at 1:10pm saying they're giving me a refund for ''££28.39GBP'' with 2 £ signs. Also with a random order number that doesn't match any order I've made on the account. I'm getting trolled by them at this point

[mothered]

I used the chat to say the box was empty and the rep kept saying you have to return it for refund then I made it blunt and told him nothing was in the box, he replied with '' I will transfer it to relevant department they will contact you via email'' and then later replied '' they will contact you via email with in 24hours ''

UPDATE! - I started a new chat right away , the rep was also confused and said I should return for refund , I replied with ''What can I return, there's no watch inside'' and the new rep said ''No worries you no need to return, our team will help your free replacement or full refund wait they reply''

Amazon's pea-brain reps are getting worse by the day - they struggle to comprehend something that's so blatantly obvious and logical.

That aside, If you don't receive a reply In due course, be sure to contact them.

I received an email at 12:58pm basically saying I have to get a police report to pursue further because they still think I haven't received the product I replied saying ''
The box was definitely received, however it was empty and the watch was not inside. '' and I received another email at 1:10pm saying they're giving me a refund for ''££28.39GBP'' with 2 £ signs. Also with a random order number that doesn't match any order I've made on the account. I'm getting trolled by them at this point

That's what happens when thickheads are handling the claim. I'm at a loss as to how Individuals of that capacity find employment.

They may well process the refund, so don't take any action as yet.

[Huncho]

Amazon's pea-brain reps are getting worse by the day - they struggle to comprehend something that's so blatantly obvious and logical.

That aside, If you don't receive a reply In due course, be sure to contact them.

I received an email at 12:58pm basically saying I have to get a police report to pursue further because they still think I haven't received the product I replied saying ''
The box was definitely received, however it was empty and the watch was not inside. '' and I received another email at 1:10pm saying they're giving me a refund for ''££28.39GBP'' with 2 £ signs. Also with a random order number that doesn't match any order I've made on the account. I'm getting trolled by them at this point

That's what happens when thickheads are handling the claim. I'm at a loss as to how Individuals of that capacity find employment.

They may well process the refund, so don't take any action as yet.

Yeah I'm just gonna wait for them to respond. The rep said it could take a few days for a reply so the PR email seemed like an automated one as it came when I ended the chat with the reps. I don't know where the second email with the random refund request came from though.

[mothered]

I received an email at 12:58pm basically saying I have to get a police report to pursue further because they still think I haven't received the product I replied saying ''
The box was definitely received, however it was empty and the watch was not inside. '' and I received another email at 1:10pm saying they're giving me a refund for ''££28.39GBP'' with 2 £ signs. Also with a random order number that doesn't match any order I've made on the account. I'm getting trolled by them at this point

That's what happens when thickheads are handling the claim. I'm at a loss as to how Individuals of that capacity find employment.

They may well process the refund, so don't take any action as yet.

Yeah I'm just gonna wait for them to respond. The rep said it could take a few days for a reply so the PR email seemed like an automated one as it came when I ended the chat with the reps. I don't know where the second email with the random refund request came from though.

They're totally mismanaging your claim.

If they don't respond, reply to the email that states the refund and ask when It will be processed.