[fabrizio89]

asking for a PR doesn’t make much sense with an EB.

Agreed.

It's not a theft-related Incident, hence a PR Is not warranted, but It's typical of Amazon to continually fail to use common sense.

So you think I should comply with their request for the claim to move forward, even though it’s a bit senseless?

[mothered]

So you think I should comply with their request for the  claim to move forward, even though it’s a bit senseless?

Even though the PR Is Irrelevant, Amazon are stubborn and remain adamant on providing the report, so yes, go ahead and file It.

Because the Incident Is not theft-related, It wouldn't surprise me If the police refuse to comply.

[fabrizio89]

So you think I should comply with their request for the  claim to move forward, even though it’s a bit senseless?

Even though the PR Is Irrelevant, Amazon are stubborn and remain adamant on providing the report, so yes, go ahead and file It.

Because the Incident Is not theft-related, It wouldn't surprise me If the police refuse to comply.

I’ll try my luck and then report back. Thanks again for the valuable help.

[mothered]

I’ll try my luck and then report back. Thanks again for the valuable help.

You're welcome.

If the police refuse to provide the report, due to Amazon's pea-brain reps, they'll still request It. In such a case, you'll need to get a document from the officer stating the reason why the PR cannot be given. Forward It to Amazon thereafter.

[fabrizio89]

Hey guys, long due update.
I’ve actually manage to get a police report on my local language but now Amazon are saying they need a report in English or Spanish (Amazon.es)
I highly doubt the police have the means to give me a translated version.
What do you think the best course of action would be? Any of you been in a similar situation?
Thanks in advance

[mothered]

I’ve actually manage to get a police report on my local language but now Amazon are saying they need a report in English or Spanish (Amazon.es)

My goodness.

Tell Amazon to translate It. I'm sure they're capable of doing such a simplistic task.

I highly doubt the police have the means to give me a translated version.

If Amazon refuse to comply with what I've mentioned above, tell them what you've said - the police Is unable to provide a translated report.

[fabrizio89]

I’ve actually manage to get a police report on my local language but now Amazon are saying they need a report in English or Spanish (Amazon.es)

My goodness.

Tell Amazon to translate It. I'm sure they're capable of doing such a simplistic task.

I highly doubt the police have the means to give me a translated version.

If Amazon refuse to comply with what I've mentioned above, tell them what you've said - the police Is unable to provide a translated report.

So I’ve managed to get a translated version of the PR and send that to Amazon.
Not even 30min later they reply saying they cannot verify the details of the report and so they cannot help me in this matter.
I am running out of options, it looks like I’m talking to a brick wall.
So far I’ve only been emailing the regular customer service email.
Is there any other email I can try to escalate this because it seems they’re just going to continue saying they can’t help me.

[mothered]

So I’ve managed to get a translated version of the PR and send that to Amazon.
Not even 30min later they reply saying they cannot verify the details of the report  and so they cannot help me in this matter.

You've complied with every aspect of their request, so there's no excuse for Ignorance on their part.

Which details are they referring to? Tell them to explain themselves.

Is there any other email I can try to escalate this because it seems they’re just going to continue saying they can’t help me.

Use the same point of contact, and request your claim be escalated.

[fabrizio89]

So I’ve managed to get a translated version of the PR and send that to Amazon.
Not even 30min later they reply saying they cannot verify the details of the report  and so they cannot help me in this matter.

You've complied with every aspect of their request, so there's no excuse for Ignorance on their part.

Which details are they referring to? Tell them to explain themselves.

Is there any other email I can try to escalate this because it seems they’re just going to continue saying they can’t help me.

Use the same point of contact, and request your claim be escalated.

The details they asked for were number and value of the my order, tracking number and carrier name and relevant authorities signatures or stamps which are all on the report.

I have questioned them why they say they cannot verify the police report and I’m waiting on a reply.
I am starting to understand why some refunding services avoid Amazon Spain.
Once again thanks for all the help.

[mothered]

The details they asked for were number and value of the my order, tracking number and carrier name and relevant authorities signatures or stamps

My goodness, I don't believe what I'm reading.

Amazon has picked, packed, Invoiced your order and delivered It using their carrier service, yet they're asking "you" for the order number and the Item value, as well as the tracking number and their carrier partner. All of which, Is solely related to the way they processed the shipment, and then stored It In their Internal records. Try and make sense of that.

I have questioned them why they say they cannot verify the police report and I’m waiting on a reply.

I'm very eager to see what they'll reply with.

Please update me.

Once again thanks for all the help.

You're most welcome.