[superboyv1]

Hello, I paid a professional boxer to do me a FTID but he thought I would have gotten a PR so he did me a transit on my return (April 22nd). The package was supposed to be delivered in the Netherlands and it was wandering around in Germany as it was supposed to. I called Apple to start my SE and they told me they would investigate. They somehow managed to redirect the package to the right address and it was delivered on April 28th. So when the package was still in transit in Germany I got an email :

We have not yet received your return package ********. In order for us to investigate the problem, please send us a copy of the proof of drop off/pick up that was given to you by the carrier.
If you were not given a receipt when you dropped off your package, please provide us with the following information:
Date and time the items were dropped off
Address of the UPS facility
Package description
Tracking number
Employee's description
Any other related information
etc...

I completed and sent them the form. Nexte day, I got a call from Cork, Ireland, this number (+353 (21) 425 9200) but I couldn't pick up the phone and I received a vocal asking for the proof of deposit which I don't have because the ups acccess point don't give any. I called Apple twice this week and they always say the same thing, they would redirect my case to the right department. And yesterday, I got the same mail that I got last week (this time after the package was supposed to be delivered since the 28th). I called today asking why they send me the same stuff and to put pressure because i've got an important bill to pay and they told me the investigation department is going to call me very soon (the Irish number).

I've got a few questions if someone can help me

1. Is it normal that it's taking that much time ? They can go deep in their investigations ? The rep on the phone told me that they were waiting for ups answer

2. I think the transit failed so they might have received the empty envelope from the boxer. I asked the boxer and he believes that they didn't receive anything hence they sent the same email again. What should I do if the investigation department tell me that they received an empty envelope? I know we're not supposed to admit any kind of fraud so I have to stick to my story. Should I ask them a pic of the empty envelope and obviously deny it ?

3. If they request me to fill a pr, knowing that I filled one in early 2021. Is it risky to fill another one ? Cops might check my previous cases and see that I filled a pr about a dna of 300€ from Amazon (headset + airpods) and have a doubt about my honesty right ?

4. I have until the 5th to send the phone back (14 days rules), if it goes way too far, can I send it back after the 5th ?


Thanks for any answer

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@mothered if you can help