[pxl_rip]

Good morning and thank your for all of your suggestions and information.
I would like to ask If recently someone tried apple store online or Italy in particular.
I've received a iphone 16 pro (did not turned on) and I would like to know if there's some way to SE it.
Any tip or information is appreciated.
Thank you in advance.

[pxl_rip]

I tried DNA but they keep to ask for an id document to start the investigation with carrier.
Have anyone experience with this?

[sskonch]

I tried DNA but they keep to ask for an id document to start the investigation with carrier.
Have anyone experience with this?

This is just a formality, you may also be asked to sign a statement under oath or send a statement to the police

[pxl_rip]

I tried DNA but they keep to ask for an id document to start the investigation with carrier.
Have anyone experience with this?

This is just a formality, you may also be asked to sign a statement under oath or send a statement to the police

Did you faced the same issue with apple? If I send the id document then they refund? Or they may ask for the things you said?

[sskonch]

I tried DNA but they keep to ask for an id document to start the investigation with carrier.
Have anyone experience with this?

This is just a formality, you may also be asked to sign a statement under oath or send a statement to the police

Did you faced the same issue with apple? If I send the id document then they refund? Or they may ask for the things you said?

they request your documents only to start an investigation, after the investigation you will receive a response from them with their decision on whether you will receive a refund or not

[pxl_rip]

This is just a formality, you may also be asked to sign a statement under oath or send a statement to the police

Did you faced the same issue with apple? If I send the id document then they refund? Or they may ask for the things you said?

they request your documents only to start an investigation, after the investigation you will receive a response from them with their decision on whether you will receive a refund or not

any way to bypass the request? because the return window is closing and in case i have to return it

[f0r3mma]

Did you faced the same issue with apple? If I send the id document then they refund? Or they may ask for the things you said?

they request your documents only to start an investigation, after the investigation you will receive a response from them with their decision on whether you will receive a refund or not

any way to bypass the request? because the return window is closing and in case i have to return it

I don't think there's any way to bypass the request. I'd stick with the story and give them the documents and see how it goes.