[aelizia]

been wanting to SE some airpods max, anyone done it before and what method worked for you?

@mothered
Just an update on this, just received this email,

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.
On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided. We cannot accept liability for orders that go missing after the delivery has been completed. For this reason, we are unable to issue you with a replacement or refund.
In this case, it appears that you may have been the victim of a crime, which is outside our scope of support. You may wish to contact your local Police to help you investigate this further. We will support the police in their inquiries if requested.

What we think then, go return in store and have a go somewhere else?

[mothered]

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.
On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.

Tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must Include every angle of the package, and be clearly visible.

What we think then, go return in store and have a go somewhere else?

As per above.

[aelizia]

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.
On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.

Tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must Include every angle of the package, and be clearly visible.

What we think then, go return in store and have a go somewhere else?

As per above.

Okay I sent this out, but you’re still able to return in store right? Could probably do with the money back right now and I’m not sure I’m 100% going to get it back from them tbh, happy to take an L

[mothered]

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.
On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.

Tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must Include every angle of the package, and be clearly visible.

What we think then, go return in store and have a go somewhere else?

As per above.

Okay I sent this out, but you’re still able to return in store right?

Yes, you can still make a legit return In-store.

[2ndround]

screw apple and their overpriced crap.

That's why they deserve to be SEd.

exactly, they are one left to be on swims list.
Twice it happened that I had wired headphones bought legit that stopped to work after 2-3 months.
so the only option was to refund some new ones.

[mothered]

screw apple and their overpriced crap.

That's why they deserve to be SEd.

exactly, they are one left to be on swims list.
Twice it happened that I had wired headphones bought legit that stopped to work after 2-3 months.
so the only option was to refund some new ones.

I'm glad you share the same opinion.

And your experience justifies our viewpoint.