[mothered]

So I should say that the police is unable to provide a copy?

^ Precisely.

Just to confirm things, your comment below relates to the police officer's response, correct?

They said they wouldn’t be investigating and there’s nothing they can do. Nothing else.

Correct.

Be sure to forward the police officer's response to Apple.

[wideputin]

^ Precisely.

Just to confirm things, your comment below relates to the police officer's response, correct?

Correct.

Be sure to forward the police officer's response to Apple.

They replied with this:
“The police is expected to cooperate in these situations and provide the hard copy police report.
We require that report to investigte this further.” Should I still screenshot the police reply?

[mothered]

They replied with this:
“The police is expected to cooperate in these situations and provide the hard copy police report.
We require that report to investigte this further.”

They're failing to realize that the police Is refusing to comply for all the right reasons - which Is no fault of your own.

Tell them to stop hassling you about an Incident that's beyond your control, and to contact the police directly. They can both sort It out between themselves.

Should I still screenshot the police reply?

Absolutely, I thought you already did.

[wideputin]

They replied with this:
“The police is expected to cooperate in these situations and provide the hard copy police report.
We require that report to investigte this further.”

They're failing to realize that the police Is refusing to comply for all the right reasons - which Is no fault of your own.

Tell them to stop hassling you about an Incident that's beyond your control, and to contact the police directly. They can both sort It out between themselves.

Should I still screenshot the police reply?

Absolutely, I thought you already did.

Should I also threaten to contact my bank for a chargeback?

[mothered]

Should I also threaten to contact my bank for a chargeback?

No.

They may dismiss your claim and ask you to deal with your bank.

[Nabeshin]

They replied with this:
“The police is expected to cooperate in these situations and provide the hard copy police report.
We require that report to investigte this further.”

They're failing to realize that the police Is refusing to comply for all the right reasons - which Is no fault of your own.

Tell them to stop hassling you about an Incident that's beyond your control, and to contact the police directly. They can both sort It out between themselves.

Should I still screenshot the police reply?

Absolutely, I thought you already did.

Should I also threaten to contact my bank for a chargeback?

You could, instead, tell them you're gonna open a police report against Apple if they don't release your funds right away

[wideputin]

Should I also threaten to contact my bank for a chargeback?

No.

They may dismiss your claim and ask you to deal with your bank.

I just got a repeated response of: “We need a hard copy from the police to continue with the investigation. We can’t accept an online statement.”

I want to bash my head against the wall.

[mothered]

I just got a repeated response of: “We need a hard copy from the police to continue with the investigation. We can’t accept an online statement.”

Did you mention this?

Tell them to stop hassling you about an Incident that's beyond your control, and to contact the police directly. They can both sort It out between themselves.

Also, was the reply from the police forwarded to them?

[wideputin]

I just got a repeated response of: “We need a hard copy from the police to continue with the investigation. We can’t accept an online statement.”

Did you mention this?

Tell them to stop hassling you about an Incident that's beyond your control, and to contact the police directly. They can both sort It out between themselves.

Also, was the reply from the police forwarded to them?

I sent a screenshot of the entire email. And I did mention what you advised.

[mothered]

I sent a screenshot of the entire email. And I did mention what you advised.

They're completely Ignoring the police officer's Incapacity to provide the report.

Request your claim be escalated on the above grounds.