Any advice for Philips Hue? SN in hand

mollynation123 · 10-05-2022, 09:11 PM

So.. im trying to do a warranty claim. Ive just picked up the item from a store, and have the product and serial number in hand. + Original POP

circumstances is for me rn that i need to return it already tomorrow, otherwise i would have too much trouble with getting it back in store.

I think about writing down the serial number, get som pictures with the serial number and the item and hope i have what ever they request.

Have anybody doing Philips Hue lately that can tell me something im not prepared for?

mollynation123 · 10-06-2022, 10:15 AM

@mothered have you tried Philips hue? i know ur house be glowing diff colors Tongue

mothered · 10-06-2022, 11:13 AM

(10-06-2022, 10:15 AM)mollynation123 Wrote: @mothered have you tried Philips hue? i know ur house be glowing diff colors

I have many other alternatives locally, so I haven't had the need to target them.

In terms of your SE, you're well prepared with a valid serial number, photos (If requested) and the POP.

mollynation123 · 10-06-2022, 05:03 PM

(10-06-2022, 11:13 AM)mothered Wrote:
(10-06-2022, 10:15 AM)mollynation123 Wrote: @mothered have you tried Philips hue? i know ur house be glowing diff colors
I have many other alternatives locally, so I haven't had the need to target them.

In terms of your SE, you're well prepared with a valid serial number, photos (If requested) and the POP.

yes. hopefully they wont ask me to send back the big broken lamp.

I will await to my refund from the store (will prob be on monday) so i dont have any connection with hue and the store (what i mean is my money isnt between nobody when im going for the SE)

mothered · 10-07-2022, 01:06 AM

(10-06-2022, 05:03 PM)mollynation123 Wrote: yes. hopefully they wont ask me to send back the big broken lamp.

I will await to my refund from the store (will prob be on monday) so i dont have any connection with hue and the store (what i mean is my money isnt between nobody when im going for the SE)

I'll periodically check back for the latest updates.

mollynation123 · 10-07-2022, 01:11 PM

(10-07-2022, 01:06 AM)mothered Wrote:
(10-06-2022, 05:03 PM)mollynation123 Wrote: yes. hopefully they wont ask me to send back the big broken lamp.

I will await to my refund from the store (will prob be on monday) so i dont have any connection with hue and the store (what i mean is my money isnt between nobody when im going for the SE)
I'll periodically check back for the latest updates.

sure. The store need to inspect item before i get refund. prob monday. then ill try to SE hue directly

mothered · 10-07-2022, 03:21 PM

(10-07-2022, 01:11 PM)mollynation123 Wrote: The store need to inspect item before i get refund.

How do you plan to circumvent It?

mollynation123 · 10-07-2022, 11:05 PM

(10-07-2022, 03:21 PM)mothered Wrote:
(10-07-2022, 01:11 PM)mollynation123 Wrote: The store need to inspect item before i get refund.
How do you plan to circumvent It?

I might have confused you for a second.

I bought item at (store 1) to get serial.
I will then try with SN from store 1 product to SE the manufacturer (store 2, Philips Hue)

I then had to refund item (store 1)
And they had to inspect item before refund which i have now received.

Now im back to $0 invested and a brand new SN for the product i want.

Monday i will try contact manufacturer with SN and hopefully i dont have to "send" anything back for a replacement of the product.

mothered · 10-08-2022, 02:15 AM

(10-07-2022, 11:05 PM)mollynation123 Wrote:
(10-07-2022, 03:21 PM)mothered Wrote:
(10-07-2022, 01:11 PM)mollynation123 Wrote: The store need to inspect item before i get refund.
How do you plan to circumvent It?

I might have confused you for a second.

I bought item at (store 1) to get serial.
I will then try with SN from store 1 product to SE the manufacturer (store 2, Philips Hue)

I then had to refund item (store 1)
And they had to inspect item before refund which i have now received.

Now im back to $0 invested and a brand new SN for the product i want.

Monday i will try contact manufacturer with SN and hopefully i dont have to "send" anything back for a replacement of the product.

Understood.

We shall await for the reply on Monday.

mollynation123 · 10-10-2022, 05:18 PM

(10-08-2022, 02:15 AM)mothered Wrote:
(10-07-2022, 11:05 PM)mollynation123 Wrote:
(10-07-2022, 03:21 PM)mothered Wrote: How do you plan to circumvent It?

I might have confused you for a second.

I bought item at (store 1) to get serial.
I will then try with SN from store 1 product to SE the manufacturer (store 2, Philips Hue)

I then had to refund item (store 1)
And they had to inspect item before refund which i have now received.

Now im back to $0 invested and a brand new SN for the product i want.

Monday i will try contact manufacturer with SN and hopefully i dont have to "send" anything back for a replacement of the product.
Understood.

We shall await for the reply on Monday.

Went on live chat, and have to fill a warranty claim on their site.

Ive read about others with products from then, that you need to send back.

I have no idea how FTID works and i know you dont support it.

What should the move be? Disposed the faulty item? Made a sound and a smokey cloud when powered on?