[Wreck_C]

Sony WF-1000xm4 and no

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Nope, this was a fresh account

You don't have any other amazon accounts on the address?  Also is this a fresh account as in no other orders on it? if so then that is another reason for a PR.

It's not actually me. It's a friend who has never SEed before

hmm, I guess if it's his only order and the account was newly made , you can see the issue. Should have hit stores with guest account prevalent.